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Schaumburg Ford

Schaumburg, IL

3.9
1,649 Reviews

815 East Golf Road

Schaumburg, IL

60173

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1,649 Reviews of Schaumburg Ford

April 28, 2021

Great service. Not much else to say. This place will take care of your car. They are friendly, courteous and professional. That’s my review. More

by DANKRICKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Wittkofski, David Pobuta, Zach Pobuta, Evans Marinakis
Apr 28, 2021 -

Schaumburg Ford responded

Dan, Thank you for choosing Bob Rohrman Schaumburg Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 27, 2021

They performed excellent service on my car and kept me well informed. I was given transportation to and back from my condo, and my car was well taken care of. More

by kcollegestudent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
Apr 28, 2021 -

Schaumburg Ford responded

Thank you for sharing your thoughts about your excellent experience with Bob Rohrman Schaumburg Ford. We appreciate your business and hope to see you again soon!

April 27, 2021

You guys have earned my business. My next Ford truck will be purchased form your dealership. I have found out that all Ford dealers are not created equal, I have been a Bredemann Ford customer for 3 trucks n More

by TIVOLICPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember , Thomas Wittkofski
Apr 28, 2021 -

Schaumburg Ford responded

Thank you for choosing Bob Rohrman Schaumburg Ford, your feedback and rating mean a lot to us. We're glad we were able to help. We are pleased to hear that we have earned your business!

Apr 29, 2021 -

TIVOLICPH responded

I can only state the facts. I have experiences with 3 different Chicago land Ford dealer. Rohrman is by far the best. My first F150 purchased in 2008 then another one in 2015 then two more in 2020. All from a different dealership. Bob Rohrman Ford hands down was the best Ford dealership I have dealt with. No surprises, no hassles, prompt and courteous service. My next truck will be purchased there.

April 24, 2021

I got my car quote in February and I am getting it fixed at the end of April. I am very disappointed in my experience. I was not aware it took months to fix a vehicle. More

by Anonymous12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Wittkofski, Zach Pobuta
May 11, 2021 -

Schaumburg Ford responded

Thank you for this feedback. We're very sorry to learn that you have not had the best experience at our dealership. Would you mind sending us a message so we can learn more? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

April 22, 2021

Just met with Evan on this visit. Handled my vehicle service needs very professionally. Helped with utilizing my Ford points for service discounts. Will always make Rohrman Ford my place to go More

by MIKEBOYD2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
Apr 25, 2021 -

Schaumburg Ford responded

Thank you, Mike, for your business and this review. We're happy to hear Evan was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 22, 2021

It was great. Had a good experience. Everything went well and I had no issues at all. Waited about an hour and 20 minutes for oil change and tire rotation. More

by MARIE.CRANDALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Wittkofski, David Pobuta, Zach Pobuta, Evans Marinakis
Apr 25, 2021 -

Schaumburg Ford responded

Thank you for your very kind review, Marie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Schaumburg Ford.

April 22, 2021

Spent an afternoon at Schaumburg Ford deciding on a new Ford Explorer. My experience was enhanced by an excellent team of sales people. Hanson worked with us one on one answering any questions we had. He a More

by FWEISSGERBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Aguilar, Hanson Tran
Apr 25, 2021 -

Schaumburg Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Schaumburg Ford.

April 21, 2021

Your Service Manager Dennis and the Service Writer Mr. Omer did a wonderful job in explaining my invoice. Great Service Department! And Good Follow Up More

by Phillip Underwod
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mr. Oner, Dennis Siears
Apr 22, 2021 -

Schaumburg Ford responded

Thank you for the kind words, Phillip, for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

April 21, 2021

Took an hour and fifteen minutes to change one tire. Then it took a half hour to fix something on my receipt. Masks worn incorrectly. Overall very poor experience. More

by Kara.abunassar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Levent, 2 stars
May 09, 2021 -

Schaumburg Ford responded

Hello Kara, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

April 17, 2021

Good people. Finaning could have gone a little better, but that was not the dealer's fault. It was a good experience overall. Pat and Alex were both great to deal with. It helps to come in prepared! More

by Brad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lebdeh, Pat Thilberg
Apr 19, 2021 -

Schaumburg Ford responded

Thank you, Brad! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pat and Alex met your expectations. Thank you for choosing Bob Rohrman Schaumburg Ford. We look forward to having you as one of our valued customers for many more years to come!

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