Schaumburg Ford

Spent an afternoon at Schaumburg Ford deciding on a new Ford Explorer. My experience was enhanced by an excellent team of sales people. Hanson worked with us one on one answering any questions we had. He a Ford Explorer. My experience was enhanced by an excellent team of sales people. Hanson worked with us one on one answering any questions we had. He also showed us anything we wanted to see and actually moved a vehicle next to another to be able to compare the two. He was very truthful in his answers and I greatly appreciated his honesty. Hanson then spent time with us after we received the Explorer to show us the features and set up my phone with the FordPass. We will definitely return and recommend this dealership to anyone looking for a Ford. More

Took an hour and fifteen minutes to change one tire. Then it took a half hour to fix something on my receipt. Masks worn incorrectly. Overall very poor experience. it took a half hour to fix something on my receipt. Masks worn incorrectly. Overall very poor experience. More

Your Service Manager Dennis and the Service Writer Mr. Omer did a wonderful job in explaining my invoice. Great Service Department! And Good Follow Up Omer did a wonderful job in explaining my invoice. Great Service Department! And Good Follow Up More

Good people. Finaning could have gone a little better, but that was not the dealer's fault. It was a good experience overall. Pat and Alex were both great to deal with. It helps to come in prepared! but that was not the dealer's fault. It was a good experience overall. Pat and Alex were both great to deal with. It helps to come in prepared! More

My service rep was great - took care of everything in one visit, very pleasant and professional. The fix on my glove compartment didn’t fully “take” and my rental car sat at Ford for three days after I dropp visit, very pleasant and professional. The fix on my glove compartment didn’t fully “take” and my rental car sat at Ford for three days after I dropped off, causing enterprise to charge me $260. (Getting in touch with that place is a serious time suck..) Other than that positive experience. More

Took my car in for a recall and decided to have some other matainence work addressed. I worked with service advisor zach who addressed the things I wanted worked on, and at a a fair price. Would reccome other matainence work addressed. I worked with service advisor zach who addressed the things I wanted worked on, and at a a fair price. Would reccomend. More

Crystal was great with us in getting our car. She was very informative, kind, and worked with us through the whole process, leading to a successful purchase of our new car. very informative, kind, and worked with us through the whole process, leading to a successful purchase of our new car. More

Great service. Evans was very professional and courteous. The work was done on time, and at the price quoted. The waiting room was clean and friendly. I would definitely recommend this dealersh courteous. The work was done on time, and at the price quoted. The waiting room was clean and friendly. I would definitely recommend this dealership. More

Always friendly , great service and they go a step beyond. Keep you updated on the progress of the service being done all though the process. beyond. Keep you updated on the progress of the service being done all though the process. More