Schaumburg Ford

I did my oil change days ago but the people were very unkind in the store ! They were rude and give me actitudes even the manager didn’t help me ! I do not recommend this Ford go to somewhere else anyway unkind in the store ! They were rude and give me actitudes even the manager didn’t help me ! I do not recommend this Ford go to somewhere else anyway people there said it is better for them if you go to another place ! So crazy... worst experience ever ! More

Service team found no issues with the brakes, offered other service suggestions but no pushy sales tactics! Service advisor made sure I understood the additional work and honored my coupon without issue. other service suggestions but no pushy sales tactics! Service advisor made sure I understood the additional work and honored my coupon without issue. More

The service center is always clean. I love how they wash my car and make sure that all of my needs are met all the time. my car and make sure that all of my needs are met all the time. More

Always really helpful and kind when I go in for any service or help that I need. Always available to answer my questions as well. service or help that I need. Always available to answer my questions as well. More

Did the service we discussed. Had the car ready at the time specified. Evan was pleasant and professional. No issues with or the service department time specified. Evan was pleasant and professional. No issues with or the service department More

Had an appointment for Oil Change at 11:00 am. Made appointment online as customer waiting. Dropped off vehicle said would be about an hour. I walked across to grab lunch came back 2:15 later and tru appointment online as customer waiting. Dropped off vehicle said would be about an hour. I walked across to grab lunch came back 2:15 later and truck hadn't even been started for oil change. So I had to wait another hour and change sitting there til completed. Waste of 3.5 hours for an Oil Change I made appointment for. More

I took my Edge in for a tune up and minor issue. Evans was efficient in checking the vehicle in and kept me informed. Thanks for the hassle free service. was efficient in checking the vehicle in and kept me informed. Thanks for the hassle free service. More

They were able to fix our F-150 by the next day as we were traveling from out of town. Kind people! Fast service was appreciated. were traveling from out of town. Kind people! Fast service was appreciated. More

So far so good. I needed anew engine block. It was complicated. My Ford warrantee was honored. I got rental car for several days. There were inconveniences because of Corvid 19.Minimal staff did their complicated. My Ford warrantee was honored. I got rental car for several days. There were inconveniences because of Corvid 19.Minimal staff did their best. Overall I'm satisfied. More

I've been taking my Explorer for service ever since I bought it there and I haven't had any issues or service .Everyone thar I have talked too has been great taking care of me and my Explorer. bought it there and I haven't had any issues or service .Everyone thar I have talked too has been great taking care of me and my Explorer. More