Schaumburg Ford

I am amending the score from 3.0 to 5.0 because I don't see any issues so far actually. a a a a a a see any issues so far actually. a a a a a a More

Repair fees are ridiculous high. I recommend to pay for a diagnostic and then go somewhere else to get your car fixed.I’ll save you lots of money diagnostic and then go somewhere else to get your car fixed.I’ll save you lots of money More

The waiting lobby was clean. The staff was friendly and made sure that I was comfortable in the waiting area. The service was great but did take 2 hours for an oil change. made sure that I was comfortable in the waiting area. The service was great but did take 2 hours for an oil change. More

My sales person was Crystal Huitton. She did great job. Very knowledgeable about the Ford Sync system. Would highly recommend to anyone looking to by a car. Very knowledgeable about the Ford Sync system. Would highly recommend to anyone looking to by a car. More

Great customer service, friendliness, and keep you posted regularly for whatever service issue it may be. I had a recall and oil change, and both services were just stamdard. regularly for whatever service issue it may be. I had a recall and oil change, and both services were just stamdard. More

Very pleased with the customer relations from Mr. Levernt. The repairs to the vehicle were completed quicker then expected. I would recomend this dealer to my friends. Thank you. Tom Leverenz Levernt. The repairs to the vehicle were completed quicker then expected. I would recomend this dealer to my friends. Thank you. Tom Leverenz More

Repaired one warranty item - CO2 sensor. Did not replace the second item, tire pressure sensor. Said it was probably just an anomaly even though the on board warning system said there was a fault. After I the second item, tire pressure sensor. Said it was probably just an anomaly even though the on board warning system said there was a fault. After I left the dealership, the warning came on again. They also did not deal with the tire issue - I was told they don't know anything about factory tire warranties. I left the car on a Thursday morning and after I declined the dealer recommended service, I didn't hear back. I called later in the day for a status and did not get a return call. I had to call again the next day and was told it was just going up on the rack. Regretting bringing my vehicle here. Follow-up: After submitting my review, the Service Manager at Schaumburg Ford wrote back asking for my contact info and showed willingness to make amends. I have not heard heard back from him. More

Great people, great service! Got a good deal on my car and work done on it! Thanks definitely coming back for great service. Unfortunately I don’t remember the names that were very helpful and work done on it! Thanks definitely coming back for great service. Unfortunately I don’t remember the names that were very helpful More

Evan is awesome! Always takes the time to listen to my concerns and makes it right when he can ! Easy to work with also and friendly ! concerns and makes it right when he can ! Easy to work with also and friendly ! More

Came in for recall - experienced Great service along with a quick turnaround time! Zach Made sure to social distance properly! thank you very much for your time! a quick turnaround time! Zach Made sure to social distance properly! thank you very much for your time! More