Schaumburg Ford

We brought out car in for an electrical issue after it had drained 2 batteries. The service department checked everything out for several days but could not find any issues. It was suggested that the firs had drained 2 batteries. The service department checked everything out for several days but could not find any issues. It was suggested that the first battery was just old and the second battery was defective. The second battery was replace by a local auto parts store as it was still under warranty. Since they could find nothing wrong, we were not charged. While I was a little hesitant at first to believe there really wasn't an issue, that turns out to have been the case. They could have easily replaced a bunch of electronics and billed us for that but they were VERY honest and ethical. That's something that is harder and harder to find in the cut throat world of auto repair. We'll continue to return for future service even though there are dealerships closer to our home. More

Lori was great. Everyone else walking around with no mask or not properly on. I would not recommend this dealer for service or sales. Thanks or not properly on. I would not recommend this dealer for service or sales. Thanks More

All the staff members make a customer feel they are special. Dennis is a great manager! The charges may seem to be high but the final results are also high and worth the money. special. Dennis is a great manager! The charges may seem to be high but the final results are also high and worth the money. More

Great service department... Lori was awesome! Brought my 2013 Ford F-150 in for an oil change and it was done in just a little over an hour. 2013 Ford F-150 in for an oil change and it was done in just a little over an hour. More

I have never had a bill that has matched what I have been quoted. Very frustrating! When I come and pick up my car I get sent to pay my bill and I don't get to talk to my service provider. The last couple ti quoted. Very frustrating! When I come and pick up my car I get sent to pay my bill and I don't get to talk to my service provider. The last couple times I feel like I am just a check on the list and not communicated with. When I see coupons for Ford I am told I can't use them because you don't take competitors or Ford coupons they have to specifically be for Schaumburg. There are NEVER Schaumburg ones unless you spend $100. On a positive note, I do like working with Zach. He is good and does good at communicating, just frustrated with this location. More

From the start our experience was wonderful. They were so knowledgeable about the car we wanted to purchase. I couldn’t have asked for a better salesman. so knowledgeable about the car we wanted to purchase. I couldn’t have asked for a better salesman. More

LORI WAS GREAT TO WORK WITH. SHE IS A HARD WORKER - WITH A SMILE! (YOU CAN TELL EVEN THOUGH SHE WEARS A MASK! 5 STARS ALL THE WAY. WITH A SMILE! (YOU CAN TELL EVEN THOUGH SHE WEARS A MASK! 5 STARS ALL THE WAY. More

I felt like I was mislead when I brought my car in for service on Wednesday by Zach. I had a noon appointment for an oil change. He proceeded to tell me I should get my 25k mile services - an alignment service on Wednesday by Zach. I had a noon appointment for an oil change. He proceeded to tell me I should get my 25k mile services - an alignment and filter changes. He told me the cost would be $299. I told him I could not afford that. He said "I will find you the best deal, at the least $30 off". When I checked out, the nice woman told me the bill was $299. I said Zach told me he was going to find "the best deal or at least $30 off the bill". She brought Zach into the waiting area. Zach stated "I did give you $30 off. Look at your bill". I stated "Why did you tell me the price was $299 prior coupons?" He said "I have no idea what the tax would be." The total bill includes tax. A piece of advise for Zach - when someone asks you how much something is, next time say $299 plus tax. He was rude when I told him I felt misled. I will take my business to Joe Cotton. I'm done with Bob Rohrman. More

Bob Rohrman Schaumburg Ford always provides great quality of work. Service Adviser Tom will answer any of your questions or concerns you might have and will keep you updated from beginning to the end of the of work. Service Adviser Tom will answer any of your questions or concerns you might have and will keep you updated from beginning to the end of the service you require. Great dealership and quality of work they provide. More

Lori is great to work with. And she looks out for you. All the service people have been great to work with. That's why we left Chevy you. All the service people have been great to work with. That's why we left Chevy More