Bob Rohrman Schaumburg Kia

I traded in my vehicle and purchased a new 2026 Sorento Hybrid at a price I felt was fair for all parties. Unfortunately, the salesperson, Jhony Pulido, was only interested in closing the deal and repeated Hybrid at a price I felt was fair for all parties. Unfortunately, the salesperson, Jhony Pulido, was only interested in closing the deal and repeatedly made me feel like an inconvenience. In hindsight, I should have walked out and taken my business elsewhere. Jhony gave me only one key and told me to come back another day for the second. He provided no explanation of the vehicle’s features, instead telling me to read the manual or return the following week because Saturdays are busy with new sales and he “didn’t have time.” He then disappeared, leaving me to figure out basic features on my own before driving off the lot. I had to make two separate trips just to receive the second key, which should have been provided at delivery. The finance representative, Besim, offered me an extended warranty at an inflated price. When I declined, he lowered the price and told me to contact him later if I was interested. When I called back to purchase the warranty, the price had increased by $800. This was deceptive and unprofessional. The only after sales communication I have had is an email asking me for referrals. I would never buy a car from this dealership again or recommend it to anyone. Jhony made me feel like he was doing me a favor by selling me a car and when taking delivery of the vehicle, it seemed like I was an inconvenience. I would rather pay a little more elsewhere and receive proper customer service—where my business is valued instead of dismissed. More

A great experience! Val was attentive and easy to work with. Very satisfied with our new vehicle. Val was attentive and easy to work with. Very satisfied with our new vehicle. More

Everyone was very helpful and accommodating. Almin and Josh made the process that much easier. Almin and Josh made the process that much easier. More

Very good experience, hospitality and how they explained everything. Customer service was exceptionally great as well. Will recommend a family member as well as a friend to this dealership. Great Job:) everything. Customer service was exceptionally great as well. Will recommend a family member as well as a friend to this dealership. Great Job:) More

All is good and helpful too. .Did thier best to help with all resources..All good.. .Did thier best to help with all resources..All good.. More

In my opinion this is THE BEST DEALERSHIP in Chicagoland. I have been through many different dealerships but this is a topnotch place.They have best deals,they are honest, no hidden surprises, no attached st I have been through many different dealerships but this is a topnotch place.They have best deals,they are honest, no hidden surprises, no attached strings, stuff is beyond friendly and they make deal works for both sides in best possible way.They are not trying to screw you like other dealerships do.I highly recommend this place for purchase and service as well. More

Still waiting for my paperwork that they’re so confused/struggling on getting me! Please send me my paperwork. I’m sick and tired of constantly calling confused/struggling on getting me! Please send me my paperwork. I’m sick and tired of constantly calling More

Everything was great, accompanied by excellent support, very friendly, everything was perfect. Everything was great, accompanied by excellent support, very friendly, everything was perfect. very friendly, everything was perfect. Everything was great, accompanied by excellent support, very friendly, everything was perfect. More

Matt was easy to work with and made the car buying experience fast and easy! experience fast and easy! More

Great easy straightforward experience working with the team. Everyone was calm and friendly and knowledgeable. Much better than the experience I had at another Kia in elmhurst (avoid that one in elmhurst team. Everyone was calm and friendly and knowledgeable. Much better than the experience I had at another Kia in elmhurst (avoid that one in elmhurst at any cost!) More