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Schaumburg Toyota

Schaumburg, IL

4.7
970 Reviews
Schaumburg Toyota has been a trusted, family-owned, Toyota dealer in the Chicagoland area since 1978. As one of the highest volume Toyota dealers in the Midwest, we have one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales staff will provide you with the information you need to make an educated buying decision. Most importantly, we want to build lifelong relationships with our customers. We know that service after the sale is equally important. That's why our Service Department is open from 7:00 AM until 9:00 PM , Monday through Friday, and all day on Saturday. No appointment necessary! Stop in today and test-drive some of the most dependable, safe and stylish cars on the road!
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875 W Golf Rd

Schaumburg, IL

60194

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Showing 970 reviews

August 07, 2021

One of my worst car experiences ever.. Sales person Jerry did not communicate that car was sold out from under me after several days of confirming my visit and drivetime from out of state of 3 and a 1/2 hour More

by Pflemr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry McDuffie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Schaumburg Toyota responded

We apologize if your experience with us did not meet your expectations. Unfortunately, used vehicles cannot be held for any reason. The sales consultant was off for a few days and as soon as he was made aware of the sale, he contacted you. We, including Jerry, felt terrible that this happened but there was nothing we could do to change it. Again, our apologies and we wish you the best you your car search!

Aug 11, 2021 -

Pflemr responded

Disagree completely. I received an email back from him the day before I drove to your dealership confirming, and told him 3 times my arrival time would be between 10-11am. A simple note could have been left with any other sales person to contact me via phone or text if the vehicle sold. These are very simple precautionary steps that any good business would take to avoid losing potential customers. The sales person I did contact on Sat, after Jerry refused to answer his phone said I should come in and "let him have it" over the whole ordeal, so obviously your staff has a different understanding of your policies for communication.

August 07, 2021

My service visit was very good and the service associate, Patrick suggested some additional service to my vehicle but did not push the issue. I will have it completed in the future when I save up some money. More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Aug 10, 2021 -

Schaumburg Toyota responded

We appreciate your feedback on your visit and are ready to assist you when needed. Thanks for sharing, Tom! We appreciated your support.

August 03, 2021

I have been looking for a car for 9 months now, I have been to multiple Toyota dealerships but this branch made me feel comfortable with my purchase. Darek Gniadek was our salesman and he was wonderful, h More

by Marian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
darek
Aug 03, 2021 -

Schaumburg Toyota responded

Thanks again for your purchase and for sharing your thoughts, Marian! We hope you are enjoying your new car and wish you many happy miles!

July 29, 2021

Toyota Schaumburg is the right place to go for your car service, to purchase a car etc… the people treats everyone very well and they do a very good service. Thank you very much !!! More

by F K T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randall Laskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Schaumburg Toyota responded

We are thrilled to have you as our loyal customer! Thanks for sharing. We appreciate your support!

July 25, 2021

I highly recommend servicing your car at this I highly recommend servicing your car at this dealership, Great staff and especially Patrick Jost, he does an outstanding job taking care of my vehic More

by rpm88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry McDuffie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Lowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Widenhoefer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Schaumburg Toyota responded

We are thrilled to have you! Thanks for sharing. We appreciate your support.

July 21, 2021

Polite staff, greeted me quickly no waiting. Service was preformed quickly. Waiting area was comfortable. I would definitely go back to this location for further service More

by Atlas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Schaumburg Toyota responded

Thanks for sharing! Your support is appreciated. We look forward to working with you in the future!

July 11, 2021

Always as for Bart. Excellent service and he and his team knows my car. This time it was just for an oil change and suggested a tire rotation. More

by 1stToyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bart Szuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Schaumburg Toyota responded

Glad to hear Bart takes good care of you. Thanks for sharing. Your support is appreciated.

July 04, 2021

Great place to have a car serviced. For a couple of years, I've driven almost 40 minutes to get the experience of great service and a great environment with pleasant, helpful people. Hard to find servi More

by Experiencecatcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Schaumburg Toyota responded

We are thrilled to have you as our customer!!! Thanks for sharing. Your support is appreciated.

June 26, 2021

Great service personnel Randy is a friendly knowledgeable service person I would highly recommend him to everyone! He is the kind of person you would ask for on every visit! More

by nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randall Laskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Schaumburg Toyota responded

Thanks for sharing, Nancy! Your support is appreicated.

June 22, 2021

Cameron Ungaro is an outstanding sales associate. He is professional courteous, extremely knowledgeable, and answered my multitude of questions with a smile. I can’t thank Cameron enough for his patien More

by S. Ciotti
Recommend Dealer
Yes
Employees Worked With
Cameron Ungaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Schaumburg Toyota responded

We are excited to have you as our customer, Sandra! Thanks again and we look forward to assisting you with your auto needs for many years to come. Hope you are enjoying your new car and wish you many happy miles!

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