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Schaumburg Toyota

Schaumburg, IL

4.7
970 Reviews
Schaumburg Toyota has been a trusted, family-owned, Toyota dealer in the Chicagoland area since 1978. As one of the highest volume Toyota dealers in the Midwest, we have one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales staff will provide you with the information you need to make an educated buying decision. Most importantly, we want to build lifelong relationships with our customers. We know that service after the sale is equally important. That's why our Service Department is open from 7:00 AM until 9:00 PM , Monday through Friday, and all day on Saturday. No appointment necessary! Stop in today and test-drive some of the most dependable, safe and stylish cars on the road!
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875 W Golf Rd

Schaumburg, IL

60194

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Showing 970 reviews

June 18, 2021

I’ve been buying my RAVs at Schaumburg Toyota since 2000. Love the sales people and the service department. They are all friendly, knowledgeable and accommodating. More

by judyvs5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Widenhoefer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Schaumburg Toyota responded

We are thrilled to have you s ou long time loyal customer and will continue to do our best to assist you with your auto needs. Thanks again for this recent purchase and hope you are enjoying your new car!

June 10, 2021

Everything was good. No issues. l really don't know what else to say. It was for a simple oil change and tire rotation on my leased car.. More

by Chris
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Krueger
Jun 10, 2021 -

Schaumburg Toyota responded

Thanks for sharing. Your support is appreciated!!!

June 05, 2021

Its fast and convenient to get a oil change and tire rotation and knowing that the parts are Toyota is a plus and the waiting area is clean. More

by Jw
Recommend Dealer
Yes
Employees Worked With
Bart Szuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Schaumburg Toyota responded

Thanks for sharing, JW! Your support is appreciated.

June 04, 2021

It was Very Simple and Very Easy to purchase a new vehicle. Vehicle Tires were over inflated to 60 PSI, and I could not get extra smart keys at the time of purchase. More

by JeffreyS39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Hermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah Interino
Jun 08, 2021 -

Schaumburg Toyota responded

Thanks again for your purchase and for sharing your experience, Jeffrey! Hope you are enjoying your new car and wish you many happy miles. We will have Curt follow up with the items needing attention.

May 25, 2021

I prefer this location and willing to go for the drive from Chicago because they are efficient, professional and knowledgeable . They are always on time and great customer service. More

by edlc22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
May 26, 2021 -

Schaumburg Toyota responded

Thrilled to have you as our customer! Thanks for sharing. Your support is appreciated!

May 22, 2021

Excellent service. I had made an appt so just drove in. Waited on right away and didn't wait very long for the car. I am confident everything was inspected and safety checked. More

by fallingbridges
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Christensen
May 24, 2021 -

Schaumburg Toyota responded

We were happy to assist in keepng your vehicle in the best running condition. Thanks for the wonderful review. Your support is appreciated.

May 12, 2021

Schaumburg Toyota is the only place I trust to service my car. I've been a customer for 18 years. The guys in the service department are great and have always taken good care of my car. More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Richmond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bien
May 14, 2021 -

Schaumburg Toyota responded

Thanks for being our long time loyal customer, Lisa! We appreciate the 5 stars!

May 09, 2021

WOMEN BEWAREA financial representative yelled at me WOMEN BEWARE A financial representative yelled at me while reading my credit score. I had a few small hits and he screamed and come off very aggres More

by concernedcustomer202010
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max Giyas
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Schaumburg Toyota responded

We apologize if your experience with us did not meet your expectations. We do our best to negotiate the best possible pricing and finance rates, unfortunately it does not always work out. We hope to have the opportunity to work with you again in the future.

May 24, 2021 -

concernedcustomer202010 responded

A financial representative was just pulling my credit score when he yelled at me. No negotiation was mentioned.

May 06, 2021

My visit was very professional from the moment I stepped in the door at the desk they determined who my salesperson should be and called him out to meet me. He reassured me and showed me the fax sheet on th More

by Susie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Breon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Pellegrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah Interino
May 06, 2021 -

Schaumburg Toyota responded

We are thrilled to have you as our customer, Susie! Thanks again for your purchase and for sharing your thoughts. Hope you are enjoying your new car and wish you many happy miles!

May 05, 2021

Excellent work. Only criticism is that we made an appt at 2:30 (same day as service) and sat for over an hour before the car was looked at. Why didn’t they tell us on phone to schedule a different day/time?? More

by Mortier
Recommend Dealer
Yes
Employees Worked With
Don’t know
May 05, 2021 -

Schaumburg Toyota responded

We are so sorry for the long wait. Something unexpected came up and were short on technicians. This was and unfortunate situation and again our apologies! Thanks for your patience and for servicing with us! You are appreciated as our long time customer!

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