Schaumburg Toyota

While dealing with your representative Robert Wesley he was very pushy and very inconsiderate when dealing with my daughter and I. He did not answer our questions fully and he was interrupting us every ti was very pushy and very inconsiderate when dealing with my daughter and I. He did not answer our questions fully and he was interrupting us every time we wanted to ask a question. We also received a letter thanking us for our recent purchase and we ended up taking our services to Elgin Toyota when we were treated like this, so I am not sure why we would have received a letter thanking us. I would like the comfort in knowing nothing has been done with mine or my daughters information. We have since sent a letter to the general manager of Schaumburg Toyota, Chris Haley and the customer relations manager in corporate Joen. I am sure this is not the way you want your company represented. Thanks in advance Mrs. Norma Foster-Shaw More

When my dad spoke to Robert Wesley he felt respected. When my mother and I spoke to him we felt he was talking down to us. He constantly cut us off as we were talking and he constantly showed us things o When my mother and I spoke to him we felt he was talking down to us. He constantly cut us off as we were talking and he constantly showed us things out of our price range. When I asked him to give me a couple of options like pricing and deals for the sports model corolla, the base model and an LE model he was rude and rushed me off the phone and never got back to me on questions I asked. Also, my mom and I were trying to get two cars together, but since I have better credit Robert told me privately that I should just get my car and forget about being on a loan with my mom if she does not qualify and can not get a car then that is her problem. I thought that was not his place to come between a mother and a child, especially not how things were sad on the sly. More

On the day I took my car in for service, I was greeted very politely by Craig. He was very interested and concerned as to why I brought my car in for service. He listened to what I had to say as to the very politely by Craig. He was very interested and concerned as to why I brought my car in for service. He listened to what I had to say as to the cost and or potential postponing any major repairs . Then he filled out the paperwork and I went to the waiting area. Even other employees that I passed along the way were also very friendly. Before I knew it Craig came and told me that they were almost finished with my car. Also, the brake job that I was concerned about could wait until my next oil change. So I can say that I had a very good experience and a couple of good cups of coffee while I waited. More

I have always felt that buying a car can be somewhat stressful, but zaya made me feel very comfortable and at ease.he took the time to show me all the cars that would be best for our family never made m stressful, but zaya made me feel very comfortable and at ease.he took the time to show me all the cars that would be best for our family never made me feel rushed , in the end he found the perfect 2012 4runner.we love this car and so thankful for all of zayas help. Will definitely come back to him to buy another car in the future and recommend to family and friends. Thank you zaya More

Wow zaya was the best. If it wasn't for him I would never have bought a car. He made me feel like a million bucks. Thank you for your patients zaya your the best. never have bought a car. He made me feel like a million bucks. Thank you for your patients zaya your the best. More

Zaya made this car buying experience stress free. I have bought new cars in the past and was unsure as to buying a used car. Due to many things in my life a used car was all I could do this time. The car Za bought new cars in the past and was unsure as to buying a used car. Due to many things in my life a used car was all I could do this time. The car Zaya found for me is GREAT!! It looks and feels new. The mileage is low and I couldn't be happier. It has everything I wanted and more. I will go back to him as well as recommend him to my friends. Thanks so much!!!! Cindy Z. More

Service advisor Brian was great experience and wrote everything that expected to be done down to wash and dry car, i kinda lough about being very specific drying car after wash, but car porter still fai everything that expected to be done down to wash and dry car, i kinda lough about being very specific drying car after wash, but car porter still failes to dry car. Service department i would suggest to have more service writer, due to i waited almost 20 minutes before i was entertain. Also my coupon for oil change service was honored with Brian but by the time i was taken to cashier i ended up paying for full price, i didn't noticed till i look at my service receipt at home. Not very happy with car not being dry and charge full price oil change, it would be fine if i did not have coupon handy. More

Best customer service I've seen at a car dealership. Went out of their way to make sure I was taken care of and took every route to get me financing. Went out of their way to make sure I was taken care of and took every route to get me financing. More

Zaya made my new car purchasing very pleasant. He had an answer to all my question and he helped me take the right decision.Zaya is a friendly and a trustworthy person. I'm happy with my new corolla and I w answer to all my question and he helped me take the right decision.Zaya is a friendly and a trustworthy person. I'm happy with my new corolla and I will recommend Zaya to all my friends. More

Let me start by saying I hate buying new cars and was not looking forward to the process. Fortunately, my sales guy was Zaya Ochana. I have to tell you, Zaya did everything right. He was very professional looking forward to the process. Fortunately, my sales guy was Zaya Ochana. I have to tell you, Zaya did everything right. He was very professional, friendly and helpful without being pushy at all. In short, he made it an enjoyable experience. In addition, I was on a pretty tight time frame the day of purchase. Knowing that, Zaya worked hard to expedite the process so I could keep the time commitments I had that day. Next I met with the “finance guy”. At this point I thought things would get a bit less enjoyable. Fortunately, I was wrong. Thomas Sayasane was also extremely professional, informative, and friendly. He explained to me the various additional options without attempting to pressure me and also worked quickly to expedite the process on my behalf. It was a pleasant surprise and one which completed the sales process in a very positive manner. In short, my purchase at Schaumburg Toyota was an enjoyable experience and one which I would recommend to my friends and family. More