Schaumburg Toyota - Service Center

Not Good Came at change of shift and couldn't find a service rep who would sign in my car for the work that needed to be done on it because they were either 's Came at change of shift and couldn't find a service rep who would sign in my car for the work that needed to be done on it because they were either 'swamped' or 'too busy'. So I had to wait until one of the runners found someone who didn't ignore me. Never had this experience before at this service center and I've been coming here for over 20 years. Unless things improve, I may have to look for another dealership and not just for service since I purchased my last 2 Toyotas from Schaumburg Toyota. More

It was a wonderful customer experience. Best ever oil change Went for an oil change. Got an oil change and a car wash. It took about 1/2 hour. Just a wonderful customer experience. Best ever. Even the waiting ar Went for an oil change. Got an oil change and a car wash. It took about 1/2 hour. Just a wonderful customer experience. Best ever. Even the waiting area was wonderful. They had a large screen TV turned on to Let's Make A Deal. My car was ready before the last deal was made on the game show. So I never got to see who got the best deal on the show. I'm tired of doing surveys. I used to get oil changes and never was asked to do a survey afterwards. Heck, it's just an oil change. More

Fine service -- as always! Scheduled routine service for my vehicle on a Friday at 12:30 pm. Car was checked in promptly by my service advisor, Craig. I waited in the guest ar Scheduled routine service for my vehicle on a Friday at 12:30 pm. Car was checked in promptly by my service advisor, Craig. I waited in the guest area until the service was completed (approximately 2 hrs). Had to resist going into the showroom to look at new vehicles -- not time to replace mine. I purchase my last two vehicles from Schaumburg Toyota and will be back for future purchases (with Jerry M.) and service. More

Great Service The Schaumburg dealership is the best...friendly staff, and very knowledgeable technicians. I have owned several Toyota's ( 2 Camry's and presently The Schaumburg dealership is the best...friendly staff, and very knowledgeable technicians. I have owned several Toyota's ( 2 Camry's and presently a Rav4 Limited) and have not had any major issues, I have been to this dealership for general maintenance and that is something to be said about Toyota's. My car is always ready within the wait time given. More

A time-critical needed repair that was done expeditiously A "check engine" light caused me to come to Schaumburg Toyota for a time-critical diagnosis and repair. Service Advisor Bryan H. scheduled me, on the A "check engine" light caused me to come to Schaumburg Toyota for a time-critical diagnosis and repair. Service Advisor Bryan H. scheduled me, on the spot, in spite of the dealership having overflow from Elgin Toyota, whose mechanics were on strike. Technician Brian (team leader) pinpointed the defective part: a solenoid with the Charcoal Cannister. Bryan H. had to work around a power outage at the parts depot, to expedite getting the needed part and to schedule the install, two days later. More

Great personal service. Issue with my car was shown to me personally and explained completely. Loaner car made it easy to deal w/ the fact the car had to stay overnight. Issue with my car was shown to me personally and explained completely. Loaner car made it easy to deal w/ the fact the car had to stay overnight. More

Wonderful service department! Great service. Great new waiting area too! Came in for 10k checkup and a problem with my radio and everything was fixed. Very happy customer. Will def Great service. Great new waiting area too! Came in for 10k checkup and a problem with my radio and everything was fixed. Very happy customer. Will def have all my service done here in the future. More

transmission service Anthony is my team leader. he advised me at an earlier service stop about getting my transmission flush done at a certain mileage level. I came in as Anthony is my team leader. he advised me at an earlier service stop about getting my transmission flush done at a certain mileage level. I came in as suggested and was taken care of in timely manner. More

Check engine light! Solved! Seeing the "check engine" light come on is a frightening thing. Thanks to the above and beyond investigative skills of Bryan and his team, my problem Seeing the "check engine" light come on is a frightening thing. Thanks to the above and beyond investigative skills of Bryan and his team, my problem is solved. It took a call to Toyota Central to find the solution.Kudos!! More

Routine service SCHAUMBURG TOYOTA is far ahead of their competition. I come from Huntley to get our Camry and Avalon serviced. The new facility is great but they were SCHAUMBURG TOYOTA is far ahead of their competition. I come from Huntley to get our Camry and Avalon serviced. The new facility is great but they were giving the same five star service in the older facility. I would not consider going to any other dealer for anything I need for either vehicle. This is a five star center with the best crew! More