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Schumacher Lincoln of Delray

Delray Beach, FL

Overview
Employees
Reviews
Vehicles
5.0
128 Reviews
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2102 S Federal Hwy B

Delray Beach, FL

33483

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Showing 128 reviews

May 08, 2022

My wife bought a brand new 2022 navigator. 20 miles. Won’t start on day 2. A total disaster. Nobody answers at the dealer. Calls go to dead ends no matter which options you select. Linco More

by aamcmillin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Park
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May 09, 2022 -

Schumacher Lincoln of Delray responded

Thank you for providing your feedback and letting us know about this issue, Ashley and Andy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our Customer Experience Management team directly at 561-253-6733 or at cs@schumacherauto.com. We would be happy to help you out.

May 09, 2022 -

aamcmillin responded

Your service department called today at 8:30. They indicated they were out of loaners. They said I had to call to get the car towed even though we have the black label service package. He said he could find me a lift to hertz. A loaner finally showed up after 3:00 today, more than 30 hours after the car stopped working. The loaner is two class sizes smaller than the car we purchased. It does not fit our family. It is useless to us. A tow truck came at 4:00. It wasn't able to tow the car because the car couldn't even shift into neutral. A new tow truck just came and took it away. I called the CS number you provided and it went to voicemail. Is the owner of Schumacher aware of this? It's truly unbelievable. No company I've ever worked for would treat someone this way. Read the facts front to back and tell me how you'd feel.

May 05, 2022

Excellent sales people no complaints There were two sales men both deserve 50 stars for their work. More

by Buffy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Petrarca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylyn Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Park, Maria Slater, Donal McSullivan, Carlos Sanchez
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May 05, 2022

I was very comfortable with the whole process would recommend to any one to purchase from dealership More

by KEDS107
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Sanchez
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May 05, 2022 -

Schumacher Lincoln of Delray responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

May 03, 2022

The management team at Schumacher Lincoln are truly exceptional, Luis , Michael, Jeremy, and Tylynn are true professionals More

by spetrarca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tylyn Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2022 -

Schumacher Lincoln of Delray responded

Hello Steve , thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

April 24, 2022

Great sales team. Josh was helpful from beginning to receipt of my new car. Answered all my questions even on his day off. Great Job. More

by ice67ab
Recommend Dealer
Yes
Employees Worked With
Josh Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2022 -

Schumacher Lincoln of Delray responded

Thank you so much for your kind words, ice67ab. We really appreciate you taking the time out to share your experience with us.

April 03, 2022

Today I met with David Adams, Service Manager and as usual found him to be pleasant and attentive to providing maintenance on my 2006 Lincoln LS. Waiting room inviting, and washing the car before it was More

by Cucochicotee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy, Mechanic
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Apr 04, 2022 -

Schumacher Lincoln of Delray responded

These words go a long way, it motivates us to work even harder, thank you for the review we are glad you had a great experience

March 02, 2022

The scheduled service was excellent. Michael Kuznetz and the valet staff were wonderful. They did a great job! More

by epjochmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kuznetz
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Mar 02, 2022 -

Schumacher Lincoln of Delray responded

Thank you very much for your rating! We are glad you had a pleasant experience.

March 01, 2022

Unscheduled service! No difference. Truly exceptional in every way. Mike K & team are the best! More

by frankcalfieri
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Kuznetz
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Mar 02, 2022 -

Schumacher Lincoln of Delray responded

Your appreciation is highly valued. Thank you for the review! We are glad that you had a great customer experience, we hope to see you again.

Mar 02, 2022 -

frankcalfieri responded

Concierge level customer service experience. Our total pleasure!

February 24, 2022

Service was excellent. All the staff and Michael Pagan were very thorough and efficient. A great experience! More

by paulcalandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pagan
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Feb 28, 2022 -

Schumacher Lincoln of Delray responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

February 03, 2022

I can honestly say that dealing with Shumacher is probably the smoothest leasing experience I have ever had with a dealership. Our salesman Dan Blackburn worked with us to find an agreement we were More

by flared
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylyn Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2022 -

Schumacher Lincoln of Delray responded

Your appreciation is highly valued. Thank you for the review! We are glad that you had a great customer experience, we hope to see you again.

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