
Scott Clark Toyota
Matthews, NC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Highlander service Customer service person that I worked with was very professional.and knowledgeable.He was friendly and easy to work with. I would work with him again. Customer service person that I worked with was very professional.and knowledgeable.He was friendly and easy to work with. I would work with him again. More
2 thumbs up First of all,they were very efficient,I was given the royal treatment,each one of them made sure I received what I wanted on my new Toyota, I apprecia First of all,they were very efficient,I was given the royal treatment,each one of them made sure I received what I wanted on my new Toyota, I appreciate their effort to make sure I was satisfied with my purchase More
great experience From the start to finish, we were treated fantastic by all the staff. Julian, our sells rep was great! Got a great deal too! Thanks to all! From the start to finish, we were treated fantastic by all the staff. Julian, our sells rep was great! Got a great deal too! Thanks to all! More
Very good despite long wait As always, I received professional and quality service and attention. Upon arriving (I had an appointment) there were probably 5 people who asked if I As always, I received professional and quality service and attention. Upon arriving (I had an appointment) there were probably 5 people who asked if I had been helped. They would then walk away and I wouldn't see them again. Finally, I got out of the car and eventually someone did come to help. That's small potatoes but worth noting. I ended up needing tires, an alignment, state inspection. air filter and the usual routine maintenance. It was a three hour wait and I was beginning to wonder. At one point, the agent came out and said they only had 3 tires but he would put me in a loaner; A few minutes later he came back and said they found another tire. He didn't know what had gone wrong there. While waiting, I ran into the saleman Jimmy Nguen (spelling???) who sold me the car. I told him I had recently paid it off and he reminded me that I had GAP insurance and probably due a refund. He cheked on that and today it was confirmed that I'm due $648.77. It was definitely worth the wait. Had I not been so long, I might never have known this. So all is well that ends well. I really do like Scott Clark and would never think of buiying a car anyplace else. More
Very nice & super clean, as always. I scheduled my 15K mile service thru the website. There are no issues with the website scheduling, it's perfect for people like me who don't want to t I scheduled my 15K mile service thru the website. There are no issues with the website scheduling, it's perfect for people like me who don't want to talk to a human to do these things. The only issue with online scheduling is that the options to choose from were not exactly standard for the 15K mile service needed. Marshall, the service manager, said this seems to be common with online scheduling, so he corrected the service needs for 15K when I checked in. Despite the longer-than-necessary wait for the service being performed, it was a great experience. I'm always so surprised (and pleased) with the cleanliness of the service garage area, as this is not typical of garage-type locations. Marshall was so kind, very helpful, and I look forward to working with him in the future. More
It was very pleasant We had a really good experience and everyone was very helpful. They seemed very genuine and wanted to do what was best for me and my wife. We had a really good experience and everyone was very helpful. They seemed very genuine and wanted to do what was best for me and my wife. More
appropriate In and out in a timely manner. No trying to over sale needed repairs. Steve was great. Just to let you know, Crystal Kush has been my service consulta In and out in a timely manner. No trying to over sale needed repairs. Steve was great. Just to let you know, Crystal Kush has been my service consultant for years. She was off on my last visit. Steve was great, but wanted to say Crystal has been wonderful to me for years!!! Through three Camrys!!!! She is AWESOME!!!!!! More
They refuse to cover shattered driver side window Recallr Their explanation is not plausible. They said they " don't know the cause" while simultaneously limit their rationale to a wrong bolt argument, when t Their explanation is not plausible. They said they " don't know the cause" while simultaneously limit their rationale to a wrong bolt argument, when there could have been any other numerous reasons which caused the window glass to separate from the regulator, but they refuse to consider anything except their wrong bolt theory which is not believable in and of itself! What's going on here? How can one have a discussion with these people? OK is that enough words? More
Good service Good customer service. And it was quick service. I would definitely recommend it to different people. They checked all fluids did tire rotation and w Good customer service. And it was quick service. I would definitely recommend it to different people. They checked all fluids did tire rotation and washed my car at the end More
Good Service Department Scott Clark Toyota has been of service to my family for many years. Highly recommended. I would definitely purchase another vehicle from this dealer Scott Clark Toyota has been of service to my family for many years. Highly recommended. I would definitely purchase another vehicle from this dealership...employees are very professional. More