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Scranton Chevrolet of Norwich
Norwich, CT
2,288 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,288 reviews
January 18, 2022
Courteous, helpful, patient, reliable and perform their task with the professional expertise you would expect from them. Actually the outperformed themselves! task with the professional expertise you would expect from them. Actually the outperformed themselves! More
by tgoff
Verified Customer
January 17, 2022
Service was good but the email for my service was weirdly labeled as “mild severity” making me think there was some issue when I was just in for the first oil change labeled as “mild severity” making me think there was some issue when I was just in for the first oil change More
by rickmoorect
January 14, 2022
Worst dealer experience of my life, 40 years as a Chevrolet customer. Going back to my original Chevy dealer for service. Scranton invited me to service my truck with them. My mistake! Chevrolet customer. Going back to my original Chevy dealer for service. Scranton invited me to service my truck with them. My mistake! More
by BSAUMS
Employees Worked With
Brennan Doehring
January 13, 2022
As always excellent service from Tammy and her team. They keep my Silverado running perfect and back to me in a short time. keep my Silverado running perfect and back to me in a short time. More
by jg
Employees Worked With
January 11, 2022
To whom this may concern- I just wanted to inform you To whom this may concern- I just wanted to inform you the sales consultant I was working with today Steven J. Murphy Sr was such a joy and very prof To whom this may concern- I just wanted to inform you the sales consultant I was working with today Steven J. Murphy Sr was such a joy and very professional. I was very appreciative of his work and time. Thank you so much for such good customer service. Shannon Dawley More
by shannmatt8877
Employees Worked With
Steven Murphy Sr.
January 06, 2022
The service department did a great job. They were friendly and courteous and went the extra mile to help us. Will continue to use the dealer as I have always had a good experience. friendly and courteous and went the extra mile to help us. Will continue to use the dealer as I have always had a good experience. More
by JWEISS1845
Employees Worked With
Brennan Doehring
January 04, 2022
Accommodating my schedule and product was installed in a timely manner. Please with working with the service person. timely manner. Please with working with the service person. More
by Rsdietl
January 01, 2022
Yes we started with a phone call. And my experience throughout was very very good. Steve our sales person was very professional in his knowledge of the vehicle and was very pleasant to talk with. On th throughout was very very good. Steve our sales person was very professional in his knowledge of the vehicle and was very pleasant to talk with. On the finance side Ed was I think the very best I have dealt with in all my years of buying cars. You have Avery professional group here thank you More
by Helligarclinton
December 30, 2021
We will never buy a car from Scranton or Vachon or a Chevy! Our 2019 truck has a transmission problem and they did minor repairs, since September and it still has the problem, the service manager heard Chevy! Our 2019 truck has a transmission problem and they did minor repairs, since September and it still has the problem, the service manager heard the problem and it’s still under warranty and I reported them to Chevy, where they made an appointment at Vachon today and the cleaned out the transmission pan and said they can’t invent a problem to fix! When we bought the car they promised a loaner when we bring it in! Every month since December no loaner nothing! Still not fixed, More
by lbernier02
