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Scranton Chevrolet of Norwich
Norwich, CT
2,264 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,264 reviews
October 01, 2021
They were friendly and efficient they did a good job I was very pleasedI would recommend them to anybody was very pleasedI would recommend them to anybody More
by MEMA667
Verified CustomerEmployees Worked With
Other Employees :
Rico Bozzini, Michael Soto-Valentin, Eugene Peabody
October 01, 2021
September 24,2021 Worst Chevy dealership I have ever had September 24,2021 Worst Chevy dealership I have ever had service at! Do not go there. I went to have my oil changed When I bought my truck brand n September 24,2021 Worst Chevy dealership I have ever had service at! Do not go there. I went to have my oil changed When I bought my truck brand new in JANUARY 2021 I bought the prepaid maintenance number one and two plan covers my truck up to 75,000 miles. All I want to do is get the oil changed! I honestly don't know if they ever changed it. It was never reset so I ask the service man why? Also my consoles and basket i keep in front and both glove compartments were rummaged through?? AND MOST IMPORTANTLY the oil light came on traveling back to Gales Ferry. Less than 7 miles after oil was supposedly changed??? I called the dealership they said that was odd the young man asked me if my truck was knocking I told him it better not be. I parked it and I believe it was Mike the dealer service manager came and checked it and put three more quarts of oil in it because it was LOW THREE QUARTS. I don't know what impact it's going to have. I also cannot say they did not do it on purpose because they were giving me grief over having the pre-paid maintenance plan. I called the plan administrator and he said they were required to take it. I SHOULD have left when they did not want to do it! NEVER GO THERE! I have had service all over United States. Worst service EVER. Karen More
by karenwilliams0518
Employees Worked With
I dont know last name only first! Mike, Michael Soto-Valentin, Michael Cassel, Michael Van Valkenburgh
October 01, 2021
They were able to secure me a very difficult vehicle to find at this time, and delivered it on time! find at this time, and delivered it on time! More
by SBRGR175
September 25, 2021
I just purchased my fifth vehicle from Scranton I just purchased my fifth vehicle from Scranton Chevrolet. I have either leased or purchased four previous cars or trucks from Scranton in the past I just purchased my fifth vehicle from Scranton Chevrolet. I have either leased or purchased four previous cars or trucks from Scranton in the past. I have never had an issue with them EVER. Great sales staff and Service Department. It's not always easy making a new car purchase but they make it painless and offer several options. Nicco was attentive and professional. Can't wait for number 6. You gotta try them. More
by PRLIPAR
Employees Worked With
September 24, 2021
You seem to constantly find ways to overcharge customers. I told you that my passenger door wouldn't open and you charged me $69 to confirm what I told you! This is BS!!!! I told you that my passenger door wouldn't open and you charged me $69 to confirm what I told you! This is BS!!!! More
by wkingston51
Employees Worked With
September 07, 2021
It's been years since I bought a used/new car & my experience with Josh was a good one he explained everything about the car experience with Josh was a good one he explained everything about the car More
by PHYLS7777
September 04, 2021
Service was fast and on time. I have been getting my service here since they bought the dealership, service always excellent and service employees always helpful and friendly. I will continue to use the service here since they bought the dealership, service always excellent and service employees always helpful and friendly. I will continue to use their dealership. More
by leehotwillys
September 02, 2021
You worked hard to fix our issue, but were unable to. Waiting for response from Chevy tech support. Thanks for trying to fix our problem Waiting for response from Chevy tech support. Thanks for trying to fix our problem More
by Dennis and Carrie
September 01, 2021
It is way Too expensive to fix a vechicle here and it took way too long to fix. service advisor said he was going call me on Friday and ended up calling me on Tuesday. I won’t be going back. took way too long to fix. service advisor said he was going call me on Friday and ended up calling me on Tuesday. I won’t be going back. More
by TGRAYBEAL11
Employees Worked With
Terry Jean
