Scranton Chevrolet of Norwich

Must of been a bad day...but Complete joke! Been a customer before the "pandemic" and they were the absolute best! This time 0 stars! Go in for a scheduled appointment for an oil change on a diesel customer before the "pandemic" and they were the absolute best! This time 0 stars! Go in for a scheduled appointment for an oil change on a diesel -yes it's $266.00. I know the cost no issue. Pick up next morning before they open and great my $266 oil change is done but why ask me or offer service and state on the invoice - video inspection and multipoint, I get it courtesy to do but not do it? Had it done in the past. Tire pressures are all off. Had to ask for that to be done. And again I ask did you find anything else wrong with the truck because there is nothing on the invoice?....response is well are you having issues?! Wasn't this discussed when I dropped off the vehicle? Traveling 1100 plus miles in the next 24 hours, scheduled oil change, I know about the recall on the rear defroster but don't have the time (I brought this up - service did not) but please check vehicle so no issues traveling. OK now Great wait another 45 min to have them put air in the tires. Mind you I need to wait till 8 am till they open but was there before to pick it up from it being done yesterday. Reasoning behind courtesy items not being done is they had a vehicle leaking oil at the end of the day yesterday and it was hectic. I am completely disappointed! And no it's not the techs fault (I think it was William so I gave him 5 stars, friendly and most likley was told to do it by upper management) who did come and take the vehicle to put air in the tires. Sure I can do it myself but 5 extra minutes yesterday to look the vehicle over was too much with the hectic end of the day. I know things happen but let the customer know before they pick up the vehicle on off hours next time. common courtesy - just like you state "courtesy items" on the invoice. More

Service management sub par at best. Only plus is easy to get appointment. Clueless patrons beware Allison is good people = next service manager - she cares get appointment. Clueless patrons beware Allison is good people = next service manager - she cares More

Very friendly and knowledgeable! Anything I needed sales team were. Thorough explain action on vehicle I bought and would suggest anyone to by from the team at Scranton. team were. Thorough explain action on vehicle I bought and would suggest anyone to by from the team at Scranton. More

they are a number one dear ship all of the people are very friendly they all work together they want to fine with what you are buying very friendly they all work together they want to fine with what you are buying More

I would buy another vehicle from captain jack in a heartbeat, made me feel extremely satisfied with the deal and accommodating. Overall a enjoyable experience. heartbeat, made me feel extremely satisfied with the deal and accommodating. Overall a enjoyable experience. More

This was an unexpected experience, very knowledgeable and professional staff. No pressure, no persuasion, just genuine people trying to meet customers expectations while maintaining a business professional staff. No pressure, no persuasion, just genuine people trying to meet customers expectations while maintaining a business More

Thanks to Josh our sales man. He made it happen for us! We are very happy with our purchase! Thanks to Scranton in Norwich CT. We are very happy with our purchase! Thanks to Scranton in Norwich CT. More

From the moment i emailed the dealership, Justin Patt was nothing but 100% professional and helpful. It was the easiest transition into getting into a new car I’ve ever experienced. He got me in the car i wa nothing but 100% professional and helpful. It was the easiest transition into getting into a new car I’ve ever experienced. He got me in the car i wanted within a few hours with exactly the monthly payment and good interest rates I’ve never seen before. Best dealership I’ve ever shopped at and I’d refer anyone to them again. He went through the car in vivid detail, didn’t leave me with any questions about it either. Great job and great service. More