Scranton Chevrolet of Norwich

Justin and Nicco were a great help and made the experience very pleasant! I will be coming back for oil changes in the future. 10/10 recommend! experience very pleasant! I will be coming back for oil changes in the future. 10/10 recommend! More

Really disappointed. I sent all the information about my complaints to the GM and the service manager and still haven’t gotten a response. Then on the check out for my bill, there was a charge for Shop supp complaints to the GM and the service manager and still haven’t gotten a response. Then on the check out for my bill, there was a charge for Shop supplies. I asked what this entails and why it was 40 dollars. The only answer I was given was that’s the way it is. The whole experience was very unprofessional. My main complaint starts with the job that I had on my timing belt. The cover either was broke or was broken during the removal or reinstallation. I did not get a straight answer about this. Your dealership did not have the part this leaving me without my vehicle. Then when I inquired about a rental, I got a look and attitude from the service advisor that I just said the most idiotic thing she had ever heard. Overall, I just cannot understand how you start a job without the tools and parts needed to complete said job. I had made this appointment over a week ago. I understand that some parts may be obscure with no track record of failing. But nevertheless, on a job like a timing belt not having the part to go on it means the vehicle is inoperable. Very disappointed by my whole experience and don’t think I’ll continue business with this dealership. More

Great customer service. They bend over backwards to please the customer. Filled car with gas. Added auto starter and extended warranty with a smile. A+ Business please the customer. Filled car with gas. Added auto starter and extended warranty with a smile. A+ Business More

Kamila was the reason I bought this vehicle, and the finance person Mr Mitchell I believe was also, Tony reached out thank you very much finance person Mr Mitchell I believe was also, Tony reached out thank you very much More

There isn’t too much to say except for the fact that I would most definitely recommend this place to ANYONE WHO I KNEW........ which is A huge thing BCUZ I AM NOT AN EASY CUSTOMER TO PLEASE..........HOWEV would most definitely recommend this place to ANYONE WHO I KNEW........ which is A huge thing BCUZ I AM NOT AN EASY CUSTOMER TO PLEASE..........HOWEVER,,,,,,,,,,, I CHOSE TO NOT GO ANYWHERE ELSE FOR A REASON!!! And it B CUZ,,,,,, I TRUST AND BELIEVE IN THIS PLACE More

Great work, I would recommend them to everyone. Also the service was quick and I will definitely be back for my next service. Thank you. service was quick and I will definitely be back for my next service. Thank you. More

James Mitchell is a man of his word . Got us in a brand new Chevy spark. We definitely will only do business with Scranton Chevy ! new Chevy spark. We definitely will only do business with Scranton Chevy ! More

Geoff worked on my 2013 Chevy impala he did a great job. Tammy kept in contact with me and let me know what was going on your crew is great! Tammy kept in contact with me and let me know what was going on your crew is great! More

Best buying experience ever.Thanks Matt and Jack. I will always recommend Scrantton Chevrolet to anyone who wants to buy a Chevrolet.I hope to purchase another in the future. always recommend Scrantton Chevrolet to anyone who wants to buy a Chevrolet.I hope to purchase another in the future. More

Thanks again for setting up and delivering our new trucks. We appreciate your partnership and look forward to our next vehicle purchase with Scranton and Captain Jack! - Mattern Const. Team trucks. We appreciate your partnership and look forward to our next vehicle purchase with Scranton and Captain Jack! - Mattern Const. Team More