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Scranton Chevrolet of Norwich
Norwich, CT
2,272 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,272 reviews
February 18, 2020
Good service is always done on my car. There's good customer service there too. The courtesy driver is the happiest and nicest guy you'll ever meet. He's very friendly to everyone even while walking by customer service there too. The courtesy driver is the happiest and nicest guy you'll ever meet. He's very friendly to everyone even while walking by the waiting area. I saw him stop and ask if a customer needed help and he was happy to help them with the coffee machine. More
by DaltonGang
Verified CustomerEmployees Worked With
Other Employees :
Alexis Soto, David Tignonsini, Crystal Kinney
February 17, 2020
Car buying so easy!!!! We purchased a Cadillac xt5 on Valentines day. What a great time we had with Bill the salesman,Jay the cracker jack sales manager also James who help We purchased a Cadillac xt5 on Valentines day. What a great time we had with Bill the salesman,Jay the cracker jack sales manager also James who helped us with credit and of course the manager. Why can't all dealerships be like these bunch of great guys...when we left I felt like we had just met some new friends. Anyone in the market for a vehicle please stop by at Scranton Chevrolet of Norwich. Can not wait to go back and buy another vehicle it was fun and I have bad anxiety. Linda Ouellette More
by daleandalee
February 17, 2020
Not happy with final word from sales mgr would not compromise on my thoughts regarding my purchased Trac but would not recommend them. The sales kamila was great but left out the left over lease amts. compromise on my thoughts regarding my purchased Trac but would not recommend them. The sales kamila was great but left out the left over lease amts. Thought they eould6 pay off the remaining pmts not add to the purchased price as other dealership would of ✔ More
by rratner1
Employees Worked With
Other Employees :
Josh Dickson, James Mitchell, Phil Wilson, Jason Sheldon, Meghan Scranton, David Tignonsini, Amber Dodge
February 16, 2020
Excellent staff who were very courteous and listened to what I was saying I felt at ease with them and I would recommend them highly what I was saying I felt at ease with them and I would recommend them highly More
by CLRKNNCY
February 16, 2020
Friendly and personable. Answered all my questions. Offered me options. Will definitely use them again and recommend them to my friends and family. A 1 service Offered me options. Will definitely use them again and recommend them to my friends and family. A 1 service More
by edobransky
Employees Worked With
Bill Buswell, James Mitchell, Ron Delgado
February 15, 2020
They did a very good job replacing my motor in my avalanche. Answered all of my questions and concerns. Will go back, I highly recommend this service department. And of course if I am ever in the avalanche. Answered all of my questions and concerns. Will go back, I highly recommend this service department. And of course if I am ever in the need for a new car, I might just come here. This is not the Don Mallon that I regretted buying a car from. More
by richard.white
February 11, 2020
Amazing! Scranton was very good to me and as a self employed single mother I was worried I wouldn't be able to qualify for a loan but they made miracles happen Scranton was very good to me and as a self employed single mother I was worried I wouldn't be able to qualify for a loan but they made miracles happen and got it done. I love my Chevy Trax. It runs well and is a safe reliable vehicle for me and my son. More
by karriemknowles
Employees Worked With
James Mitchell
February 11, 2020
Great customer service great waiting rooms clean and comfortable great service team very knowledgeable speedy service team it great when you have people listen to you thanks comfortable great service team very knowledgeable speedy service team it great when you have people listen to you thanks More
by MARKASPRUILL1969
February 11, 2020
Overall pleasant experience. Went in with a budget in mind but unable to find a match. Salesperson said she would try to find a match for what I wanted and my budget. Called three days later with five op mind but unable to find a match. Salesperson said she would try to find a match for what I wanted and my budget. Called three days later with five options for me to see. Went in and actually found more truck than I planned on and very close to my budget. Very happy with the deal and her help. More
by DFISH1221
February 10, 2020
The sales team did an outstanding job in helping me determine the right Silverado for me. They found me several options and brought in a couple of vehicles from other dealers to help me find exactly w determine the right Silverado for me. They found me several options and brought in a couple of vehicles from other dealers to help me find exactly what I was looking for. They were extremely knowledgeable about the product and all of the programs available to help me make my purchase. They were also transparent through the entire process, including financing a protection products. They treat you like part of the dealership family and I will be sending my family and friend there in the future. More
by John D.
