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Scranton Chevrolet of Norwich
Norwich, CT
2,279 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,279 reviews
January 11, 2020
Great people and service! Went to Scranton for recall on my Tahoe and a oil change. Performed service in a timely fashion and easy to set up a appointment with. my Tahoe and a oil change. Performed service in a timely fashion and easy to set up a appointment with. More
by Robert J
Verified CustomerEmployees Worked With
January 10, 2020
Got my car serviced for the second time. The staff was very friendly and offered to help. Staff was very knowledgeable of my car and the services. very friendly and offered to help. Staff was very knowledgeable of my car and the services. More
by daniellewalsh220
January 10, 2020
Josh and James made this purchase an absolute dream come true! This dealership is beyond great. The attention to detail and personal care they they give you is beyond compare. true! This dealership is beyond great. The attention to detail and personal care they they give you is beyond compare. More
by KIGEORGE
January 10, 2020
I came in to have a warantee issue completed on my Silverado. The service dept. was great and I was given a 2020 Colorado until the service was completed. 100% satisfied. Silverado. The service dept. was great and I was given a 2020 Colorado until the service was completed. 100% satisfied. More
by Silverado Owner
Employees Worked With
Pete Cecchetti, Crystal Kinney
January 08, 2020
The staff at Scranton in Norwich exceeded my expectations. Kamila and Jay were able to put together a great deal on a used vehicle as well as a fair offer on my trade in. And the final sales ag expectations. Kamila and Jay were able to put together a great deal on a used vehicle as well as a fair offer on my trade in. And the final sales agreement and financial help from James was very well explained and a breeze to go through. In all of my other vehicle transactions, I can honestly say this was the best and i look forward to doing future business with the entire staff at Scranton. More
by Mike Wasilausky
January 07, 2020
This dealership was awesome to work with! Kamilla was very knowledgeable and so was the finance manager James. They made my experience pleasant and quick so I wasn't sitting with my 9 month old son for l very knowledgeable and so was the finance manager James. They made my experience pleasant and quick so I wasn't sitting with my 9 month old son for long. The best dealership I've been too by far! More
by PEPINKARA
January 04, 2020
Unhappy Took 2 hours plus to change the battery and do an oil change! Never was given an update as to the time- I had to inquire and was misinformed. Took 2 hours plus to change the battery and do an oil change! Never was given an update as to the time- I had to inquire and was misinformed. More
by MARYOLSSON
Employees Worked With
Don’t know the names of who I talked to
January 04, 2020
Excessive time required Car was brought in for standard oil change/tire rotation. The appointment had a scheduled time but was brought in early. Starting the clock at the sch Car was brought in for standard oil change/tire rotation. The appointment had a scheduled time but was brought in early. Starting the clock at the scheduled appointment time, it took 1.5 hours before I finally went in to get the paper work and my keys. The car had actually been finished 20 minutes earlier as that is when I saw it sitting outside waiting for me. The last time I had the same service performed, it also took over an hour. This is completely too long to change the oil, rotate tires and perform a walk around. More
by GATAIT46
Employees Worked With
Not known
January 04, 2020
zero repair care I took my car to be repaired but nothing was done after a five day stay there. I called & called but only received one call back in the entire time. I I took my car to be repaired but nothing was done after a five day stay there. I called & called but only received one call back in the entire time. I spoke more to her answering machine with no update. I sent e-mails and received only one or two replies that I recalled. Finally I had enough and I went and got my car. I understand that they are busy but that is not the way to treat your customer. The funny thing is someone referred me there and I was excited that I could take my car to that location to get it fix. You could say the joke was on me. More
by Hopeful
Employees Worked With
I do not want to put her name down.
January 04, 2020
Had appointment for oil change took an hour and a half After an hour and a half for an oil change and tire rotation they didn't even check the tire pressures one tire was down to 24 lb After an hour and a half for an oil change and tire rotation they didn't even check the tire pressures one tire was down to 24 lb More
by David
Employees Worked With
Crystal
