Scranton Chevrolet of Norwich

Frustrated When booking an appointment and being told it would only take an hour to an hour 1/2 I made the appointment. I chose to wait for my vehicle. After a 2 When booking an appointment and being told it would only take an hour to an hour 1/2 I made the appointment. I chose to wait for my vehicle. After a 2 hour waiting period I asked how much longer. My feeling the customer service was poor. I myself work with the public in healthcare and know how important it is to communicate with people. After questioning what was taking so long a manager came out to apologize. Well apology is nice but updating should be standard. Not offering to rotate my tires as a courtesy makes me not want to bring my car back. I know I had a recall and very great full it was replaced at no cost to me but knowing what is going on is the most important thing. More

So patient!! Josh was great! I went up on a Tuesday and had to wait until to following Friday to finalize everything, he was so patient with my work schedule and m Josh was great! I went up on a Tuesday and had to wait until to following Friday to finalize everything, he was so patient with my work schedule and made everything run smoothly. The whole team was wonderful and I got a great price! Love my new camaro too!! More

Happy Customer If you're looking for a used or new car, I would highly recommend this dealership! Josh, my salesman, was very knowledgeable and helpful all throughou If you're looking for a used or new car, I would highly recommend this dealership! Josh, my salesman, was very knowledgeable and helpful all throughout the sale. Everyone that works there are top-notch people and very friendly! More

Great experience! Tudor and the folks at Scranton Chevrolet of NORWICH were exceptional. The entire experience was a true pleasure, the staff was incredibly accommodati Tudor and the folks at Scranton Chevrolet of NORWICH were exceptional. The entire experience was a true pleasure, the staff was incredibly accommodating. No pressure, no games, can not recommend this dealership enough. More

Amazing Experience! I’ve always utilized the service department to maintain my vehicles and have had very professional and excellent experiences. My vehicle was in need o I’ve always utilized the service department to maintain my vehicles and have had very professional and excellent experiences. My vehicle was in need of a new engine and I had exhausted my warranty. I reached out to sales and met with Joshue Dickson. He was extremely professional and assisted me with transitioning into a new vehicle. I would also like to thank James for getting me the best rate. I worked so hard at getting my credit GOOD! I’ve never had a rate this low in my life lol. The process was flawless and I drove away in my new car the following day. I’m very pleased with my Q7. Also, I had a service light that needed to be reset. Joshue set up my appointment with Audi and it was completed as promised. Thank you Josh for being attentive to my vehicle needs and helping me get into a vehicle I deserve! More

Great service department but slow and unfriendly sales Amy Hogberg was very helpful and welcoming. The oil change took over an hour which is much longer that an oil change takes me to do myself in my drive Amy Hogberg was very helpful and welcoming. The oil change took over an hour which is much longer that an oil change takes me to do myself in my driveway. Also upon approaching a salesman to talk about the new blazer he provided a succinct answer to my question and then went back to what was on his computer. Most salespeople in the showroom while I waited for my oil change were in the computers and took almost no notice of me even while I was looking at cars. More

Tudor Freeguard was so understanding and helpful when I needed his understanding and help after an accident! He is always there if I call with questions! needed his understanding and help after an accident! He is always there if I call with questions! More

I highly recommend Scranton Chevrolet. They are fair, honest and reliable. The entire process was fast. All the employees were friendly and knowledgeable. They got me into the exact vehicle I wanted. I w honest and reliable. The entire process was fast. All the employees were friendly and knowledgeable. They got me into the exact vehicle I wanted. I would buy there again. This was the easiest buying experience I have had. More

Purchasing a new car When purchasing my new (used) car, Josh was informative and extremely helpful! James in finance was very thorough and ensured that I got the best deal When purchasing my new (used) car, Josh was informative and extremely helpful! James in finance was very thorough and ensured that I got the best deal possible all while explaining the financing process to me. The employees of Scranton Chevrolet went above and beyond. More