
Scranton Chevrolet of Norwich
Norwich, CT
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Necessary Jeep Maintenance. This dealership wether through the previous owners or the new owners the service department has never changed. The service department has always be This dealership wether through the previous owners or the new owners the service department has never changed. The service department has always been there for me, had time to do my work, excellent technicians and front desk help, always fair in pricing and goes above and beyond in all aspects of the experience. This is why I continue to do all of my service with a place where I bought my jeep because I’ve always been treated right and never felt taken advantage of so I can’t say enough good things about them. Sincerely, Cynthia Steenson More
A really nice man that works there polite This dealership was really mean and rude never buy a car from here again they promised me stuff in my package I didnt get like gab and lower payments This dealership was really mean and rude never buy a car from here again they promised me stuff in my package I didnt get like gab and lower payments More
Glow plug check engine third visit They are courteous and sent me a video of the “repair”. Within 24 hours the check engine light came on again so it will be going in again They are courteous and sent me a video of the “repair”. Within 24 hours the check engine light came on again so it will be going in again More
Prompt, professional and honest I had the pleasure of working with kamila who was very welcoming warm and knowledgeable. She helped me figure out my options and got me into my new ca I had the pleasure of working with kamila who was very welcoming warm and knowledgeable. She helped me figure out my options and got me into my new car as quickly as possible. All around staff was very nice and the experience was a good one after a stressful week! More
Frustrated When booking an appointment and being told it would only take an hour to an hour 1/2 I made the appointment. I chose to wait for my vehicle. After a 2 When booking an appointment and being told it would only take an hour to an hour 1/2 I made the appointment. I chose to wait for my vehicle. After a 2 hour waiting period I asked how much longer. My feeling the customer service was poor. I myself work with the public in healthcare and know how important it is to communicate with people. After questioning what was taking so long a manager came out to apologize. Well apology is nice but updating should be standard. Not offering to rotate my tires as a courtesy makes me not want to bring my car back. I know I had a recall and very great full it was replaced at no cost to me but knowing what is going on is the most important thing. More
So patient!! Josh was great! I went up on a Tuesday and had to wait until to following Friday to finalize everything, he was so patient with my work schedule and m Josh was great! I went up on a Tuesday and had to wait until to following Friday to finalize everything, he was so patient with my work schedule and made everything run smoothly. The whole team was wonderful and I got a great price! Love my new camaro too!! More

Happy Customer If you're looking for a used or new car, I would highly recommend this dealership! Josh, my salesman, was very knowledgeable and helpful all throughou If you're looking for a used or new car, I would highly recommend this dealership! Josh, my salesman, was very knowledgeable and helpful all throughout the sale. Everyone that works there are top-notch people and very friendly! More
Great experience! Tudor and the folks at Scranton Chevrolet of NORWICH were exceptional. The entire experience was a true pleasure, the staff was incredibly accommodati Tudor and the folks at Scranton Chevrolet of NORWICH were exceptional. The entire experience was a true pleasure, the staff was incredibly accommodating. No pressure, no games, can not recommend this dealership enough. More
Amazing Experience! I’ve always utilized the service department to maintain my vehicles and have had very professional and excellent experiences. My vehicle was in need o I’ve always utilized the service department to maintain my vehicles and have had very professional and excellent experiences. My vehicle was in need of a new engine and I had exhausted my warranty. I reached out to sales and met with Joshue Dickson. He was extremely professional and assisted me with transitioning into a new vehicle. I would also like to thank James for getting me the best rate. I worked so hard at getting my credit GOOD! I’ve never had a rate this low in my life lol. The process was flawless and I drove away in my new car the following day. I’m very pleased with my Q7. Also, I had a service light that needed to be reset. Joshue set up my appointment with Audi and it was completed as promised. Thank you Josh for being attentive to my vehicle needs and helping me get into a vehicle I deserve! More
November 2019 Overall I am somewhat satisfied with my latest service for my truck. The mechanic did a great job in communicating to me issues and solutions. However Overall I am somewhat satisfied with my latest service for my truck. The mechanic did a great job in communicating to me issues and solutions. However I am extremely disappointed that I was not contacted at all by anyone in service regarding the status of my vehicle. I called once around 1pm and then again as close of business came at 5pm. When I called at 1 the service woman I spoke to stated that work was going on and that a swing arm link was broken however she couldn't give me details regarding pricing to fix it and would need to call me back but never did call back. When I called at 5pm I learned that the person I spoke over the phone left for the day and no information was given to me. The mechanic ended up getting on the phone with me to discuss issues and solutions and also pricing along with Amy. The lack of communication has made me question if I should continue to have my vehicle serviced at your Scranton chevy. I have been bringing my vehicles since you were Don Mallon chevy and the mechanics have been great but since Scranton has come in the lack of communication is starting to be an issue as this is the 2nd time I have had to call to inquire about my vehicle while at your shop for service. More