Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Scranton Chevrolet of Norwich
Norwich, CT
2,264 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,264 reviews
October 26, 2019
Clean slate I brought my suburban in for 2 recalls and an oil change 6 days ago. I was very impressed and pleased with the kindness of the women that greeted me a I brought my suburban in for 2 recalls and an oil change 6 days ago. I was very impressed and pleased with the kindness of the women that greeted me and showed me around the service department. Also my car was done 2 hours quicker than they had initially said. However today i noticed that my front brakes sounded like metal in metal. Further investigation revealed that my front breaks were worn severely as well as my front driver rotor. Another sign that the brakes were well spent was the brake fluid was almost to the minimum mark. I was extremely upset when i looked at the ”quality vehicle inspection” which showed everything to be green or OK including my air conditioning system (which has been broken for months) and my windshield washer which has been low for 2 weeks now. I did bring the vehicle back so it could be evaluate and was greated by a different but equally very pleasant woman. I was pleased with the work that was done on my front brakes and rotors. After it was determined that they needed to be replaced I was put into a loaner car so I could run some errands with my baby. I was pleased that Scranton Chevy took into consideration that a recall was just performed on the breaks and they were more than fine less than 1 week prior when billing me for the breaks and rotors. I’m still a little concerned about the inspection report regarding the other issues but considering their honesty and fairness on my second trip I will give them another shot and consider this a clean slate. More
by Nkrucelak
October 25, 2019
Oil change Got me in and out for oil and tire rotation in 35 minutes and gave me some tire shine which they had to go get because they didn’t have any in the shp Got me in and out for oil and tire rotation in 35 minutes and gave me some tire shine which they had to go get because they didn’t have any in the shp More
by JOE.ZONE
Verified CustomerOctober 23, 2019
Got the vehicle I needed. Going to a dealership has always been a difficult thing for me to decide to do. When I came to accept that it was time to step up to a heavy duty truc Going to a dealership has always been a difficult thing for me to decide to do. When I came to accept that it was time to step up to a heavy duty truck I looked around allot. I knew what I needed and had allot of trouble finding it anywhere else so I made the drive from MA down to Norwich It took me just over 2 weeks from initially contacting to when I finally had time off of work (6 nights a week) to stop in but Kamila stayed in contact throughout. I am very happy with how this purchase went. I have purchased many vehicles from dealers and this has been the smoothest. While I hope I do not need another vehicle for quite sometime I would return to purchase again. More
by Eugene
October 22, 2019
Visit to Scranton Chevrolet for Service Went to Scranton for maintenance, dealt with Amy Hogberg. Wonderful, friendly and knowledgeable lady. She took care of everything for me - an asset t Went to Scranton for maintenance, dealt with Amy Hogberg. Wonderful, friendly and knowledgeable lady. She took care of everything for me - an asset to your company!! More
by LAVAGIRL46
Employees Worked With
Amy Hogberg
October 20, 2019
Fast friendly My experience was great from start to finish! No complaints here and will def use Scranton for all my service and dealer needs! In and out in just a f My experience was great from start to finish! No complaints here and will def use Scranton for all my service and dealer needs! In and out in just a few hours! More
by ROBERTSILVA286
October 20, 2019
Had excellent experience Would recommend to friends . service manager was very accommodating.sales man was very knowledgeable of truck the finance manager was very knowledgeab Would recommend to friends . service manager was very accommodating.sales man was very knowledgeable of truck the finance manager was very knowledgeable and helped us greatly! We walked away feeling great about our purchase and kept price of payments within our budget. I’ll be back when it’s time to either get new or upgrade! Great people More
by JDMCVICKER
Employees Worked With
James Mitchell, Mike Kievits, Amy Hogberg
October 19, 2019
Trail Boss After visiting a couple of other dealerships, upon entering you can feel a different vibe. My wife and I were immediately greeted by Jen who welcomed After visiting a couple of other dealerships, upon entering you can feel a different vibe. My wife and I were immediately greeted by Jen who welcomed us with a nice warm smile. She sat us down and asked us what brought us in and I mentioned a specific truck I had seen I online. She asked us what our budget was and from that point on she was bound and determined to make this Truck work within our price range. During the test drive she was very knowledgeable about the vehicle and just very personable in general. James the finance person was also very knowledgeable and put us through maybe the easiest purchase of our lives. At the end of the day we were happy with the price we payed and the service at Scranton! More
by Jonathan
Employees Worked With
James Mitchell, Jen Robey
October 19, 2019
Had a recall taken care of Excellent service. Everyone is so pleasant to talk to. Very helpful and informative. Competitive prices on services and they stand behind their parts. Excellent service. Everyone is so pleasant to talk to. Very helpful and informative. Competitive prices on services and they stand behind their parts. They are there when you need them. Love my Chevy Trax and Stranton Motors. I highly recommend them❤ More
by Carol
Employees Worked With
October 18, 2019
Oil Change They did a good job on my oil change. They also told what I needed to get done for winter that is coming. Thank you! They did a good job on my oil change. They also told what I needed to get done for winter that is coming. Thank you! More
by SARAI
Employees Worked With
October 17, 2019
Great Service was great. My salesman was one of the best that I have ever talked to, which basically sealed the deal. I will go back to them for years to co Service was great. My salesman was one of the best that I have ever talked to, which basically sealed the deal. I will go back to them for years to come. More
by DCOBB2
Employees Worked With
Josh Dickson, James Mitchell
