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Scranton Chevrolet of Norwich
Norwich, CT
2,278 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,278 reviews
October 19, 2019
Trail Boss After visiting a couple of other dealerships, upon entering you can feel a different vibe. My wife and I were immediately greeted by Jen who welcomed After visiting a couple of other dealerships, upon entering you can feel a different vibe. My wife and I were immediately greeted by Jen who welcomed us with a nice warm smile. She sat us down and asked us what brought us in and I mentioned a specific truck I had seen I online. She asked us what our budget was and from that point on she was bound and determined to make this Truck work within our price range. During the test drive she was very knowledgeable about the vehicle and just very personable in general. James the finance person was also very knowledgeable and put us through maybe the easiest purchase of our lives. At the end of the day we were happy with the price we payed and the service at Scranton! More
by Jonathan
Employees Worked With
James Mitchell, Jen Robey
October 19, 2019
Had a recall taken care of Excellent service. Everyone is so pleasant to talk to. Very helpful and informative. Competitive prices on services and they stand behind their parts. Excellent service. Everyone is so pleasant to talk to. Very helpful and informative. Competitive prices on services and they stand behind their parts. They are there when you need them. Love my Chevy Trax and Stranton Motors. I highly recommend them❤ More
by Carol
Verified CustomerEmployees Worked With
October 18, 2019
Oil Change They did a good job on my oil change. They also told what I needed to get done for winter that is coming. Thank you! They did a good job on my oil change. They also told what I needed to get done for winter that is coming. Thank you! More
by SARAI
Employees Worked With
October 17, 2019
Great Service was great. My salesman was one of the best that I have ever talked to, which basically sealed the deal. I will go back to them for years to co Service was great. My salesman was one of the best that I have ever talked to, which basically sealed the deal. I will go back to them for years to come. More
by DCOBB2
Employees Worked With
Josh Dickson, James Mitchell
October 16, 2019
Reminds me of DMV I lowered my vehicle on coilovers. I called ahead of time to see if an alignment could be done. They assured me it could and to bring it in. I bring i I lowered my vehicle on coilovers. I called ahead of time to see if an alignment could be done. They assured me it could and to bring it in. I bring it in, along with an oil change an mention issue of 8 speed GM transmission shutter. Oil change done, cant replicate issue with trans which has a TSB out, and alignment is all set rear end out of spec, front end in the green but not perfect and I'm on my way. I go to a friends shop for something unrelated and notice the bolts used to adjust alignment have not been touched from factory and rust is not touched on bolt heads. The markings from gm are still all aligned front and rear. I was charged for a service never performed. I bring it back to the dealership and the lady I speak to is very standoffish. I provide her pictures of under the car and provide my alignment paperwork. She then tells me it needs a special tool. What tool is this?! It needs sockets or wrenches and an allen key for the front. Does this dealership not have those? I ask to speak to a manager. He was very cordial and let me choose a date and time that worked for me to make it right. I go in for this second trip and also mention a recall my car needs for steering box bolts that break. The woman tells me my bolts need a software update.... what?! I speak to the manager again, he knows the recall I'm talking about and says he will talk to her as they deal with many different types of recalls. An hour and a half later and I am told my car cant be aligned due to it having a bent lower control arm. The bolts under my car have now been adjusted but I do not know to what spec as I was not given a printout. Due to strike they cant get the arm needed for alignment and cannot finish until then. So I am sent on my way with who knows what kind of condition of alignment. Seems like a safety issue. So now I am supposed to go back a third time? I think not at this point. With no refund offered I'll have to eat that. This is the second multiple dealing unresolved issue I have had with this service center in the last 6 months. My wife's vehicle went in for a bad tpms sensor, we were ultimately sold new tires which the vehicle needed anyway and was told this was our issue. 6 trips later it is found to be a leaky valve stem. Which we suggested checking and were told no it wasn't that their tire specialists checked that. Also when I traded in a vehicle there I was given a number on my trade in and told this was based on kbb value. I opened kbb, we put in my options, and at the worst possible setting was higher than the number they offered me. Seeing this we then agreed on the number I wanted for my pristine truck which sold in 4 days on the lot. This review is based on my last visit. But after typing this out, looking at the big picture of multiple visits and multiple employees across multiple departments I think I am done coming here. My family has bought 5 vehicles in the past 4 years here. There could have been a 6th in june as I was cadillac shopping, but after messaging my rep twice and not hearing anything about transportation of a vehicle from their Vernon property, I purchased from carmax in Warwick ri. There is also a newer employee there who tried hanging me out for an issue at another place of employment, which without checking the other side of the story, automatically assumed i was in violation of my duties. My side was learned and the issue was of none anymore. Never received an apology on that. Hope his people skills have improved to be working at a dealership where it should be top priority. I think time will show the latter. I hope no one else has to experience service like this. More
by HONDAFORETREX300
October 16, 2019
Great service Everyone was great very happy with the service they helped me set up on star and XM showed me every detail of the vehicle and took very good care of m Everyone was great very happy with the service they helped me set up on star and XM showed me every detail of the vehicle and took very good care of me James the finance manager explained things to me that nobody else ever took the time to explain . Thank you Great experience. More
by Bethel
Employees Worked With
Josh Dickson, James Mitchell
October 16, 2019
Very friendly staff Everyone at Scranton was very nice and treated me great. They made the car buying process easy and quick. I would highly recommned buying a vehicle fr Everyone at Scranton was very nice and treated me great. They made the car buying process easy and quick. I would highly recommned buying a vehicle from them! More
by JAREDHUNT13
October 15, 2019
Recall and car issues Everyone was extremely nice and helpful. They fixed the problem issue with the heater and did the recall. Need some other work done. Waiting on Amy a Everyone was extremely nice and helpful. They fixed the problem issue with the heater and did the recall. Need some other work done. Waiting on Amy and service manager to call me. More
by Janet Perry
Employees Worked With
Amy Hogberg
October 15, 2019
2020 Silverado 2500 HD I worked closely with Jen, Jay, and David getting the best price for my new 2500 HD. Very good line of communication going back and forth to make the I worked closely with Jen, Jay, and David getting the best price for my new 2500 HD. Very good line of communication going back and forth to make the deal for the truck I wanted. More
by ERIC.VICKERS007
October 14, 2019
very positive experience Josh was very friendly, helpful and attentive. He listened to what I wanted and needed, and spent a few hours in the rain to show me trucks. He never Josh was very friendly, helpful and attentive. He listened to what I wanted and needed, and spent a few hours in the rain to show me trucks. He never tried to upsell me or show me anything I hadn't asked to see. James explained the warranties very clearly and openly and made the paperwork process seem quick and enjoyable. I am very satisfied with the experience I had and would definitely recommend. More
by jmf remodeling
Employees Worked With
Josh Dickson, James Mitchell
