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Scranton Chevrolet of Norwich

Norwich, CT

4.5
2,299 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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774 W Thames St

Norwich, CT

06360

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Showing 2,299 reviews

August 11, 2022

Everyone is always so kind and helpful. I’m really glad this is where I bought my car and take it for servicing! More

by NATALY.OSPINA510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schukei, Jurvis LaSalle, Michael Cassel, Brian Collazo-Lasanta, Lauren McGloin, Andrew Macierowski
Aug 19, 2022 -

Scranton Chevrolet of Norwich responded

Wow we appreciate that Nataly! We are happy you chose Scranton Chevy as well. Thanks so much for your business and we look forward to seeing you for your next one. Enjoy! Dominick Salemi General Manager

August 08, 2022

Not happy due to the lack of consistency with the information provided about the services offered. More

by JIOSOCIOLOGY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren McGloin
Aug 19, 2022 -

Scranton Chevrolet of Norwich responded

Jiosociology, we are sorry that you felt our communication fell short. Please feel free to call me or email me about your experience so that we can work on where we fell short for you. Dominick Salemi General Manager

August 08, 2022

Have my car looked at everything looked fine they told me what needed to be fixed what they thought the problem was More

by karpys1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
Aug 19, 2022 -

Scranton Chevrolet of Norwich responded

We appreciate you taking the time to post this feedback karpys1960. Please let us know how we can improve and earn that fifth star for your next visit! Dominick Salemi General Manager

August 07, 2022

Our service experience was exceptional! I was visiting for a routine oil change, but had an issue with my marker lights. They were able to take care of that issue the very next morning. More

by shan6teacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
August 04, 2022

The dealership was excellent they fit us in on time no waiting appointment was prompt and they took care of several issues with ease. Definitely will be returning. More

by JWEISS2134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
Aug 06, 2022 -

Scranton Chevrolet of Norwich responded

Thank you for choosing Scranton Chevrolet JWEISS! We are glad your experience was the one oyu deserve. See you next time! Team Scranton Service

August 03, 2022

Good Service and takes care very good they very smart person I think they perfect More

by Chuyen pham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schukei, Jurvis LaSalle, Michael Cassel, Brian Collazo-Lasanta, Lauren McGloin, Andrew Macierowski
Aug 06, 2022 -

Scranton Chevrolet of Norwich responded

We appreciate the confidence Chuyen! Thanks for letting us provide you the service experience you deserve. See you next time! Team Scranton Service

August 03, 2022

Friendly staff, very helpful, easy scheduling of service, good price. Excellent customer service and mechanic service. More

by Matt2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
Aug 06, 2022 -

Scranton Chevrolet of Norwich responded

We appreciate your business and review Matt! Thanks again for choosing Scranton Chevy.and for letting everyone know. See you next time! Team Scranton Service

August 01, 2022

I had my Buick enclave towed there when I got it back it was worse than I dropped it off they also returned my truck with my steering column still off.. when I spoke to the service mgr I felt like I was tal More

by Howard haughton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allison Jordan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schukei
Aug 06, 2022 -

Scranton Chevrolet of Norwich responded

Howard, we certainly apologize if the work performed was not up to par. All customers should expect a complete job. I do understand that it was discussed and although we cannot go back and change the situation we hope to provide you a better experience in the future. Team Scranton Service

July 29, 2022

Very helpful and friendly staff. Lauren was great. She took our information and explained everything our car needed and the cost. She also helped us connect with our GM credits and a More

by joe.pic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Aug 06, 2022 -

Scranton Chevrolet of Norwich responded

Awesome news Joe! Thanks for providing the shout out to Lauren and we are very happy you used your GM Points. See you on the next one! Team Scranton Service

July 27, 2022

Good place to do business with. Very helpful will help u with r everything . They do all the paperwork for you. More

by tellamary
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edward Haddad, Steven Murphy Sr.
Aug 06, 2022 -

Scranton Chevrolet of Norwich responded

We appreciate you tellamary! Thanks for letting everyone know about your five star experience. Enjoy the vehicle and thanks for the business! Dominick Salemi General Sales Manager

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