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Scranton Chevrolet of Norwich

Norwich, CT

4.5
2,264 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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774 W Thames St

Norwich, CT

06360

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Showing 2,264 reviews

April 20, 2022

Nicco very helpful. Others there as well. I had a great experience. Would go again. More

by DVIERA0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicco Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for the business DVIERA0! Its nice to hear when it is done right from your perspective and we appreciate your business and review. Thank you again! Dominick Salemi General Salles Manager

April 20, 2022

Easy to set up and schedule appointment. Work was done quickly, timely and when additional work needed, easy to schedule and complete. More

by thekoof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for using the online tool thekoof! Its easier for everyone. Enjoy your summer and we will see you next time for your service. Thanks again! Team Scranton Service

April 19, 2022

They were suppose to rotate tires and they didn,t because I had some paint on left front and rear tires and when I got cat back the paint was still More

by dukeofearl077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tammy Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Anderson
Apr 19, 2022 -

dukeofearl077 responded

I paid for a service that I did not get and because of health reasons I was not able to respond to your survey,but I feel that some communication from dealership is necessary,if they want to be my dealership

Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Dukeofearl077 we hope that you are feeling better. Upon checking the repair order we want to assure you that your tires were rotated and we apologize if we did not communicate properly with you. Please stay well and enjoy your summer! Team Scranton Service

April 19, 2022

The whole process was smooth. Steve Murphy helped us and was very down to earth. It was the best experience we've had getting a new vehicle. Everyone there was great. Very friendl More

by gfireman224
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Haddad, Steven Murphy Sr.
Apr 19, 2022 -

Scranton Chevrolet of Norwich responded

Awesome news gfireman224! Thank you for letting everyone know how happy you are with the experience here. We appreciate your business and review of Steve, Ed, and the team. Enjoy the vehicle! Dominick Salemi General Sales Manager

April 17, 2022

I had a garage put a new turbo in my car and instead of checking it out you said it had to be replaced. Your service department never even popped the hood. I'm not happy with your service department More

by tomjchampagne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brennan Doehring
Apr 28, 2022 -

Scranton Chevrolet of Norwich responded

Tom, we are sorry to hear that you felt we did not help you. We do want you to know that we came to the conclusion that your vehicle needed a turbo because of the flow sensor test we performed. Its unfortunate that we had to provide the bad news but we are happy your second opinion replaced it for you. Team Scranton Service

April 16, 2022

My car is not ok. I Just have an use stop by Scranton because dashboard show me low ingune power some guy told me to go Aunto Zone for a Free test the result i More

by Theybu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh RIP
Apr 21, 2022 -

Scranton Chevrolet of Norwich responded

Anglea, we are not sure where our performance was lacking on this case but we are always interested in your perspective. Please let us know how we can be better for you in the future. Team Scranton Service

April 15, 2022

Great experience on time didn't take long at all. In and out in no time More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Mcgloin
May 09, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for the review Rick! We appreciate that you took the time to let everyone know about your experience. Thanks again for the review and your business. Team Scranton Service

April 15, 2022

Always friendly and courteous. Have always had quality service work on my car. Very helpful if I need something. More

by djsmoot
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Scranton Chevrolet of Norwich responded

Great news djsmoot! Thanks for letting everyone know about your experience. We will see you next time for your maintaince. Until then enjoy the summer!! Team Scranton Service

April 15, 2022

They have knowledgeable technicians on hand and pricing wasn’t bad. Looking forward to my next appointment. More

by Arc Angel war Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Jordan
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Scranton Chevrolet of Norwich responded

And we are looking forward to having you! Thanks for the kind words and your business. We appreciate both. Enjoy the summer and we will see you next time! Team Scranton Service

April 12, 2022

The service department took the time to diagnose the issue reported as front end noise. Which turned out to be abnormal tire wear. The best part was the video inspection that I was presented with th More

by Diesel Colorado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Schukei
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Scranton Chevrolet of Norwich responded

Thanks for using the video feature Diesel! We find it is a great way for you to see what our technition sees firsthand. Thanks for your business and review. Enjoy the summer and we will see you next time! Team Scranton Service

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