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Scranton Chevrolet of Norwich
Norwich, CT
2,288 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,288 reviews
Verified Customer
April 15, 2022
They have knowledgeable technicians on hand and pricing wasn’t bad. Looking forward to my next appointment. wasn’t bad. Looking forward to my next appointment. More
by Arc Angel war Angel
April 15, 2022
Always friendly and courteous. Have always had quality service work on my car. Very helpful if I need something. Have always had quality service work on my car. Very helpful if I need something. More
by djsmoot
Employees Worked With
April 12, 2022
The service department took the time to diagnose the issue reported as front end noise. Which turned out to be abnormal tire wear. The best part was the video inspection that I was presented with th issue reported as front end noise. Which turned out to be abnormal tire wear. The best part was the video inspection that I was presented with that outlined the issue and provided a resolution. Great service More
by Diesel Colorado
Employees Worked With
April 10, 2022
Service is good but if it takes over a few hours to complete a loaner should be offered! complete a loaner should be offered! More
by mthorpe0
April 10, 2022
Steven Murphy in sales was terrific to work with! Ed Haddad in Finance was great! The two of them make a great team. They were very customer oriented and helpful. Thanks again for a great experience. Ed Haddad in Finance was great! The two of them make a great team. They were very customer oriented and helpful. Thanks again for a great experience. More
by Suburbanites
Employees Worked With
Edward Haddad, Steven Murphy Sr.
April 09, 2022
Pretty good experience overall. Quick smooth transaction. They were very accommodating with my busy schedule and held the vehicle for me until I was able to make it there. Quick smooth transaction. They were very accommodating with my busy schedule and held the vehicle for me until I was able to make it there. More
by CBIGGS98
Employees Worked With
Bill Buswell
April 08, 2022
Tammy Davis and her service team always goes above and beyond in the service dept. Always feel respected and satisfied beyond in the service dept. Always feel respected and satisfied More
by bgauthier02
April 07, 2022
Horrible experience. I explained that I only had one key for the vehicle I had just purchased and would like another. I waited 3 weeks for the part to come in. I waited o I explained that I only had one key for the vehicle I had just purchased and would like another. I waited 3 weeks for the part to come in. I waited over an hour for it to be programmed. I paid $400, and thought it looked funny, there was no place to put a keychain . They then explained that they did not order a key, only a fob, and I would have to purchase that in addition. At no point had anyone ever explained this to me previously. The customer service was horrible for the fourth time, (three previous experiences trying to get them to fix a tire that kept going flat on the truck they had just sold me) and I will never ever go back. I also plan to tell everyone I know that this dealership is horrid. More
by REUBENMANNING
Employees Worked With
Unknown employees not listed
April 07, 2022
I wouldn't go back to this dealership if you gave me a . Million dollars Million dollars More
by Davidson
Employees Worked With
Other Employees :
Michael Cassel, Logan Anderson, Ahmad Feaster, Brennan Doehring, Keith Estep
