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Scranton Chevrolet of Norwich
Norwich, CT
2,264 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,264 reviews
March 19, 2022
I got jerked around with interest rates. I had to call core plus to get a better rate. Due to not running a credit check on me. Then to switch out tires ! from traded in vehicle to vehicle I had to call core plus to get a better rate. Due to not running a credit check on me. Then to switch out tires ! from traded in vehicle to vehicle I bought I spent four hours in the service department. Unacceptable The salesman Steve was about the only good experience. Great man with honest integrity. More
by mgbadorek
Employees Worked With
Edward Haddad, Steven Murphy Sr.
March 19, 2022
Steven Murphy was great! One of the best salesmen I have ever worked with. He's honest and went the extra mile to give me the information I needed. He sent me pictures and One of the best salesmen I have ever worked with. He's honest and went the extra mile to give me the information I needed. He sent me pictures and a video of the car I was interested in. Absolutely go see Steven for your vehicle purchase. It will be a great experience. More
by Kev Fin
Employees Worked With
Steven Murphy Sr.
March 18, 2022
The head mechanic (? ) that helped me was amazing. He was courteous informative and very detailed when he explained what they found in the diagnostic of my vehicle. And ) that helped me was amazing. He was courteous informative and very detailed when he explained what they found in the diagnostic of my vehicle. And knew exactly what my extended warranty covered. The young lady at check in over at the service department was amazing as well. She was pleasant to talk to and very knowledgeable about vehicles. I was quite impressed with my recent visit! More
by DALTONA79
Verified CustomerEmployees Worked With
The young lady at the front was a new face for me so I don't remember her name. She was awesome!
March 15, 2022
I was misquoted, and then when they said they would spit the difference, they have me a 46$credit. But then tacked on a 40$ misc. Charge at the end. I also bought a gas tank cover they never installed, n the difference, they have me a 46$credit. But then tacked on a 40$ misc. Charge at the end. I also bought a gas tank cover they never installed, nor gave back. I had to go hunting for it with a sales manager. We also had to hunt for the keys. I called about these issues on Monday, but I have still not heard back. More
by Kyliedesjardins
March 13, 2022
Scranton performance was great as usual. Air bag sensor replacement completed. An inspection video report was completed and sent to us via email. A very helpful tool Air bag sensor replacement completed. An inspection video report was completed and sent to us via email. A very helpful tool More
by WAYJJ1091
Employees Worked With
March 09, 2022
Good dealership very friendly and helpful never had any issues excellent service will come back issues excellent service will come back More
by J.GONET
March 09, 2022
Steve was professional attentive and very knowledgeable. I spent a descent amount of time there looking at a few trucks, and he was informative and patient. Jay was straight forward with the numbers and ma I spent a descent amount of time there looking at a few trucks, and he was informative and patient. Jay was straight forward with the numbers and made the experience enjoyable. More
by AMANTIROBERT
March 08, 2022
Fast and efficient. Professional. Would be nice if I was kept updated on the work. Pleased with the work. Professional. Would be nice if I was kept updated on the work. Pleased with the work. More
by RICHARD.A.SANFORD
