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Scranton GMC of Vernon

Vernon, CT

4.4
3,008 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 3,008 reviews

April 09, 2022

Very good service knowledgeable people and I like the free shuttle service free coffee and maybe a cheaper billing More

by Bfstrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank, Beverly Rhoads, David Rogers, Ashley Corey
April 08, 2022

My 2012 Buick LaCrosse had to go in for a recall on a toe link in February 2022. My car was in good condition when ​it in for the recall. Due to COVID I was working from home. When I went back to the office More

by Buick814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank
Apr 13, 2022 -

Scranton GMC of Vernon responded

We are very sorry for the issues you experienced after we completed the recall service on your LaCrosse, and your frustration is completely understandable. We are grateful that you allowed us the chance to remedy the issue and are relieved that it was done before anything more serious occurred. We appreciate you for taking the time to provide your feedback, even if it is not what we want to hear. It is always difficult to hear about where we fell short, but we will never have the opportunity to improve and do better next time if we don't. So thank you, and have a great day.

April 07, 2022

James was fantastic! Highly recommend working with him. He made the whole process fast and easy More

by flipsbylala
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2022

Great service great communication great coffee thanks for having me fifteen words is too much More

by gregg.degiacomo@pfgc.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
April 05, 2022

Frank is incredible. Made me feel like I was dealing with my small town mechanic. Couldn’t ask for better service. More

by DeFen82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
April 05, 2022

I called late on Friday afternoon and was able to get an appointment for Saturday. More

by 9millgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
April 05, 2022

We went back to the dealer to get a oil change and it was super easy and fast. They did a great job! More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
April 05, 2022

Fast service and great communication. I would definitely use Scranton motors service department again. Thank you More

by Rob.Sullivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
April 04, 2022

Great experience every time I come here,,always professional and courteous,the problem was fixed in a timely manner and was kept informed throughout the process. More

by shome92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
April 04, 2022

I have not had a complimentary car wash with last couple visits for service, why is that? I was told when my vehicle was ready, that it was going to be a few extra minutes, because it was being washed. It w More

by pineconio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kern
Apr 07, 2022 -

Scranton GMC of Vernon responded

I am so sorry that you did not receive your car wash, and that there was a miscommunication somewhere and that you were told you were getting it. Oftentimes, the lack of a car wash is due to extreme cold temperatures at the time, but obviously that was not the case here. We appreciate you for taking the time to let us know this happened, and would like to invite you to come back for a complimentary car wash whenever it is convenient for you. Thank you again, and have a great day.

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