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Scranton GMC of Vernon

Vernon, CT

4.4
2,996 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,996 reviews

October 31, 2020

Service team is quick and professional. They were a absolute pleasure to deal with. I highly recommend Scranton Motors to everyone. Just a great job by everyone. More

by Jborovicka23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Trevor Barbersek, David Rogers, Ashley Corey
October 30, 2020

Amanda S. Did a great job coordinating my repairs. She was pleasant organized and kept me updated and answered all my questions. I would recommend scranton service because of Amanda. More

by JOHN.S.BUXTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Beverly Rhoads
October 30, 2020

Very clean, polite, enjoyed my 1st service there. Was Very clean, polite, enjoyed my 1st service there. Was there to get my 1st oil change and had a jetting motion when shifting. Found the problem was co More

by JANELSVACATIONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
October 30, 2020

Excellent experience at at Scranton. Amanda set up the appointment with me, had a rental car lined up for me and I didnt even get to see her when I came in for the appointment :( everything was Excell More

by TravisM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
October 28, 2020

We are very thankful for Mr.Mangene’s patience and effort. Obtaining the car was very easy with his assistance. We’re very thankful for his customer service. More

by Fernanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne
October 27, 2020

The team at Scranton was very helpful. They scheduled me a loaner while my truck was being serviced and handled everything I asked them to. I’ll be back for sure! More

by timlucas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2020

Very disappointed, I forgot a bank deposit bag in my center console. Money was removed from it. Not sure I will ever return for service or sales. More

by Duanedrouin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Soucie
Nov 09, 2020 -

Scranton GMC of Vernon responded

Mr. Drouin, I have reached out to the Service Department regarding your situation and they said they hadn’t been contacted regarding any missing items from a vehicle. Did you locate the missing money? If not, and you still believe it is an issue with the dealership, please reach out directly to Mike Conlon, Service Director. Thank you for the feedback.

October 23, 2020

Great place to buy a car. I have bought in the last 15 years 6 new vehicles. The service department has never let me down More

by ROLLAND0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
October 20, 2020

I have purchased used cars in the past, and with my current experience I will never use or recommend them again. Their BBB complaints back up my feelings as well. I purchased a 2017 GMC Terrain from More

by Ben Camerota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joey Bush
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Scranton GMC of Vernon responded

Mr. Camerota, As we mentioned in our response to the review you left on Google, although we were unable to diagnose an issue with your vehicle, we wanted very much to make sure you were satisfied. The reason the replacement vehicle we suggested was an additional charge was because while it was the same make and model, it was a year newer, and had additional equipment that wasn’t in the original vehicle. Again, we are very sorry that we were not able to come to a solution that was satisfactory to you. And as we mentioned before, if there is anything additional you would like to discuss, please reach out.

Nov 01, 2020 -

Ben Camerota responded

...and I would have waited for an even replacement. But you didn’t allow that as an option and made me take the vehicle as is.

October 15, 2020

I had to call to get the status of my car I called conlon Left message and received no reply maybe you don’t want my business More

by DUGGAB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Baeza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Mazza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Paul Simmons, Fred Nassiff
Oct 19, 2020 -

Scranton GMC of Vernon responded

I brought your feedback to Mike Conlon and he is having trouble identifying you. Would you mind replying to this review (privately if you prefer) with your name and contact info? I will have him reach out to you immediately. Thank you for letting us know about the issues you are having. I will do whatever I can to get you the information you need.

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