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Scranton GMC of Vernon
Vernon, CT
3,000 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
In Hartford? We have the new GMC or used vehicle for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 3,000 reviews
November 25, 2019
Road vibration Just completed the 4th visit for road vibration and problem still not corrected. The last visit was only after I requested the service after 5 phone r Just completed the 4th visit for road vibration and problem still not corrected. The last visit was only after I requested the service after 5 phone requests and threatening to go directly to Cadillac for help. The new tires Scranton installed are either defective or not balanced correctly. Not sure where to go now, whether I should go to another Cadillac dealer or tire specialty business. I have owned Cadillacs for over 25 years and never had any problems before. I even at the point of thinking about buying a new car elsewhere as I can’t live with this condition. I get the impression that your service doesn’t believe what I’m saying. More
by HOWARDASPINWALL
Verified Customer
November 23, 2019
great service the team was very friendly and provided great customer service. I will definitely keep using your services un the future. better than the Hartford dea the team was very friendly and provided great customer service. I will definitely keep using your services un the future. better than the Hartford dealer I used in the past. More
by kathie210
Employees Worked With
Trevor Barbersek
November 21, 2019
Best service department I’ve ever been to! Lori and Amanda work very hard to make sure the customer is always taken care of. Every time We go here it’s usually due to some sort of issue that st Lori and Amanda work very hard to make sure the customer is always taken care of. Every time We go here it’s usually due to some sort of issue that stresses us out. But every time we do they turn a bad situation to a tolerable one. Thanx for always doing such an amazing job. My wife and I have had a couple of big jobs done here and they were completed perfectly! Great mechanics and great service writers make up the perfect service department. Well done Scranton Motors. I live in North Windham 5 minutes from a local GMC dealer, I drive 36 miles to Scranton Motors that should pretty much some it up. More
by ALLCOM94
Employees Worked With
Lori (Warranty Dept.), Amanda Soucie, Meghan Scranton
November 21, 2019
Awesome Jonathan in service very friendly and explained everything in detail and will be going back to see him when I need tires and anything I need for servi Jonathan in service very friendly and explained everything in detail and will be going back to see him when I need tires and anything I need for service More
by Eric
Employees Worked With
Jonathan kennerly
November 21, 2019
Justin You have great kid there. He’s knowledgeable and frendy, a pleasers to work with.with. Service was a little slow, a day behind what was anticipated You have great kid there. He’s knowledgeable and frendy, a pleasers to work with.with. Service was a little slow, a day behind what was anticipated but reasonable having to order parts. Keep your eye on the guys, he’s a great asset. Could go far. More
by Lawrence
Employees Worked With
Justin
November 20, 2019
2 1/2 hour oil change After waiting a couple of hours to get my oil changed , they informed me that I need new tires When I bought this car I paid extra for the tires and After waiting a couple of hours to get my oil changed , they informed me that I need new tires When I bought this car I paid extra for the tires and batteries for life. But they tell me they don’t honor that program anymore???? I have all the paper work showing I paid for this and I held up my part buy having all my oil and tire maintenance done there. Besides other maintenance that was done to my vehicle. Then no one will call me back !!! More
by UCONBILL60
Employees Worked With
Don’t recall the serv manager I spoke with
November 18, 2019
Excellent experience Very professional, real customer focus. They understood I had a time constraint and worked hard to get my vehicle ready in a very short period of tim Very professional, real customer focus. They understood I had a time constraint and worked hard to get my vehicle ready in a very short period of time. More
by genestpierre
Employees Worked With
November 17, 2019
Purchased a Buick Invision I met David outside when I was there to have my tire pressure checked. There was an SUV parked outside the door and I asked him about it. Everything I met David outside when I was there to have my tire pressure checked. There was an SUV parked outside the door and I asked him about it. Everything moved fast from the point. I leased the Buick Invision on the next day. David met me on Friday, his day off, so that I could take a ride. Everyone was excellent in their help about this lease happening. More
by DLeete
November 16, 2019
Very poor experience at scranton motors I had a 10AM service appointment yesterday. I got there at 9:50, they took me right in. I was told it should be about an hour. At 11:30, I asked how m I had a 10AM service appointment yesterday. I got there at 9:50, they took me right in. I was told it should be about an hour. At 11:30, I asked how much longer. My car hadn't even been taken in. I said I couldnt wait, the service rider asked me if I would like it washed, I said yes. He said he would come get me when it was ready. At 12:00, I went back into service, again my car hadn't been moved. At that point, I was told that they didnt have the part, and I'd have to come back. Over 2 hours waisted. While I was waiting, I saw a GMC truck, I maybe interested in. I understand there are factory incentives on some vehicles. This morning, I called to find out about the incentives. I spoke to a new salesman who did know what they were. He went to the sales manager to ask. He was told, the manager was to busy to have a long conversation, a d told the salesman to tell me to look on the internet. That was good advice, I looked on the internet, found another GMC dealer. I called them, they weren't to busy to have a long conversation. I set an appointment, went to see what they had, found one I liked and put a deposit down. My application for financing was approved, and I'm picking it up on Tuesday. So, you can tell ur new salesman, yes i will be buying before Dec 2. That seemed to be all he was interested in. For those reasons, I give scranton motors 1 star. More
by Mtmefb
Employees Worked With
I dont know his name
November 12, 2019
Professional I came on a Saturday, first time, Romaine was prompt and courteuos, so far so good, will go back for future work and a car when ready. I came on a Saturday, first time, Romaine was prompt and courteuos, so far so good, will go back for future work and a car when ready. More
by agnelneriv
Employees Worked With
Romaine
