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Scranton GMC of Vernon

Vernon, CT

Overview
Employees
Reviews
Vehicles
4.4
3,005 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 3,005 reviews

July 07, 2022

Over charged for an oil change and tire rotation, $180. 00. Scranton lost my business More

by ryoun30913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rogers
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Jul 07, 2022 -

ryoun30913 responded

Scranton Service Dept. Lost my business. Over charged me for an oil change, $180.00

Jul 07, 2022 -

Scranton GMC of Vernon responded

I am very sorry that you left your recent appointment feeling that you were overcharged. We definitely don't want any of our guests to feel that way, so if you are open to it, I can connect you to management, who would be happy to go over everything with you in detail to make sure everything is correct and that you don't have any questions about exactly what was done and what you were charged for. If that is something you would find helpful, please respond back to this review (privately, if you prefer) with your full name and contact info. I apologize that I don't have all your details handy, but I was unable to locate you in our records with just your screen name. Thank you for the feedback, and we hope to have the opportunity to speak with you further. Have a great day.

July 07, 2022

I’ve bought 2 Cadillacs with Scrantons. Professional and courteous and a team! Great service More

by chlo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Blanchette, Eric Wright
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July 06, 2022

The service team got the job done right and on time. They were also able to arrange transportation to and from my home. More

by dkohlun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Jeff Borovicka
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July 03, 2022

Service department figured out my cars problem, ended up being a simple repair and they were great about repairing it and not charging me for anything extra. More

by LKOZIURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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Jul 05, 2022 -

Scranton GMC of Vernon responded

We're sorry to hear you had such a negative experience during your recent visit. Are there are any specifics you feel we should know or any areas we can still help with? If there are, please respond back to this review so that we can get you in touch with management to discuss further. Thank you for your time and have a great day!

July 02, 2022

The dealership is good, service center could use an update on how to satisfy the customers. Better organization in that department would help. If you bring your purchased vehicle in for service the lea More

by DEXTERCROMARTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2022

I have been dealing with the service department since May 26th for the same problem. The service advisor I have been dealing with very rarely returns calls and does not keep me informed where we are in the More

by jackiejenks
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
David Rogers
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Jul 01, 2022 -

Scranton GMC of Vernon responded

Good Morning, I'd like to get management involved and see what is causing the holdup. I tried to look you up in our system based on your the username attached to this review, but I could not find an exact match. Would you mind replying to this review (privately if you prefer) with your full name and contact info? I will get your information over to management right away so we can see how to get your issues resolved, hopefully without needing to make you wait longer than you already have. Thank you for taking the time to leave your feedback. Have a great holiday weekend, and we hope to hear back from you so that we can get you what you need.

July 01, 2022

Jeff from the service department did an exceptional job collaborating me in a break down situation - going the extra mile to repair my vehicle quickly despite a full schedule so I could make it to my desti More

by Craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Jeff Borovicka
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July 01, 2022

The service is horrible, sloppy and rush jobs. Parts department are excellent, won't recomand. More

by bauhausconstruction
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Benard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2022 -

Scranton GMC of Vernon responded

We are very sorry that you have had such poor experiences with our service department. We would really like to opportunity to see if there is anything we can do to help turn things around. Would it help to have our service director reach out to discuss further? He can answer any lingering questions or concerns you may have. If you would like him to contact you, please just respond to this review with what phone number and time/day works for you, and I will make sure you are contacted. Thank you for the feedback, and I hope we have the chance to speak with you to address your concerns. Have a great holiday.

Jul 02, 2022 -

bauhausconstruction responded

Thx but no thanks it shouldn't happen in the the first place. In 2009 had a real bad experiance they recomand changing the fuel injectors because the engien light was on. And this didnt worked out had my truck there for a week paid money for nothing. The real problem was there diagnostic was totally of. Found out if they would ran the smoke test they havent, they would found out it was the fuel pump. Insted they sold me fuel injectors for 100reds of dollars. How soemthing like that happen in a dealership. An independent repairshop did the smoke test and replaced the fuel pump. I trusted you guys diagnostic, but it was just lip service. Why i came back was to purchase a truck thats all. Even this after all them years turned into an issiue. They installed a bed liner chupped up with out meaushering the fold over lip on the backwindow has a gab on one side of 1.5". They reinstalled the hardcover back, after the first rain my bad was flooded ruined my tools worse $750. They try to fix it again they had no clue. Had the hardcover from another company re installed now just a little water which is normal. When i ask how about my tools was told take it up with insurence. What an insult. Im in customer service for 47 years havent seen anything like that. The part department is awsome no doubt. The rest all i had was discerisfaction.

July 01, 2022

Service advisor was very professional . I was greeted in a timely manner. Work was performed in a timely manner . Very happy with the dealer. More

by PRUSSELL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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July 01, 2022

Have always bought our vehicles from Scranton's. Saleman's, service department are on top of our needs. More

by dannybeth1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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