Back

Scranton GMC of Vernon

Vernon, CT

4.4
3,005 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
Contact Dealership

777 Talcottville Rd

Vernon, CT

06066

Directions

By Type

Showing 3,005 reviews

May 30, 2022

Got work done and had my volume knob stolen out of my vehicle, don't recommend going to there service department More

by F.u.s.m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
May 31, 2022 -

Scranton GMC of Vernon responded

We are very concerned that your vehicle was returned to you with a knob missing. If you have not done so already, please contact us as soon as possible so that we can look into this further and try to locate it for you. You can call us at 860-872-9145 and ask for a manager in the service department. Thank you so much for letting us know about your situation, and we will do our best to help get it resolved. Have a great afternoon!

Jun 01, 2022 -

F.u.s.m responded

I am done with you guys, evertime i send my truck there some else happens to it or it doesnt get fixed. Sun roof had new weather strip put in supposedly still leaks. Marks on hood where looks like a tool was left. Knob taken, like xxx. Engine replace took 9 xxxxing month, not even 2 week after i get the truck back transmission went, and now i haf the truck back n the the transfercase is bad. But this time im not sending it to that joke of a shop. Im going send it to vernon chevrolet or somewhere else. Where xxxx will get fixed right n other xxxx wont go wrong days later

May 29, 2022

Poor communication. Brought truck in for third time to fix issue. Service department stated they would fix the issue and still haven’t. Truck issue is a known problem wi More

by EPMARC423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
May 31, 2022 -

Scranton GMC of Vernon responded

We are very sorry to hear that you have been in multiple times and still have not had your truck's issue addressed. Your frustration is certainly understandable! I am unable to view all the specifics of your situation based on your screen name, but would be happy to escalate your concerns to management if you would find that helpful. Please just respond to this review, privately if you prefer, with your full name and the best method and time to contact you. Thank you for the feedback. Have a great afternoon!

May 28, 2022

Very helpful even a month after my purchase. Came back for checkup on a warning light on the truck, David in the service department quickly took care of my needs. More

by ICDRYWALLFINISHING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
May 28, 2022

The service rep Jim was absolutely amazing. Tried to accommodate my time as best as possible. Great service! More

by steven.d.hudson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
May 28, 2022 -

steven.d.hudson responded

Great job!

May 28, 2022

I am hard of hearing but everyone at Scranton Motors have been very patient with me and respectful More

by Hassan, CATHERINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kern
May 28, 2022

This is a service dept that really seems to have the customer's concern as a focal point. Ashley did her best to get my appointment scheduled for as soon as possible, considering very short notice. Davi More

by The Old Man
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Rogers, Ashley Corey
May 27, 2022

I’ve been here a few times and it’s always been fast and easy service. More

by DANADUNNACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
May 27, 2022

I wasn't happy that the service department claimed to be short handed which causes a tech to rush the cars in and out faster than they should be .the service tech had to work on a different car.which ment More

by MTEASTHAM1966
Recommend Dealer
Yes
Employees Worked With
Jim
May 26, 2022

She was knowledgeable and patient as I kept test driving cars. I will be returning for future purchases. More

by Daddybear_richford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Comarotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022

Greate sevice very helpful and knowledgeable staff. Oil changes there are cheaper than your typical jiffy lube type places More

by Sly101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
...
96
...