Scranton GMC of Vernon - Service Center

If I’m rating the service center I have to say I was not happy with my overall experience. Five days after I purchased my 2024 GMC Yukon I brought it back because I found a tire that was damaged when I bou happy with my overall experience. Five days after I purchased my 2024 GMC Yukon I brought it back because I found a tire that was damaged when I bought it. The service center decided to replace the tire but had to do both front tires and asked if I was willing to purchase the back two in order to replace all four which we did. The replacement tires were supposed to be the same I had which were Bridgestone Alenza. When I picked the truck up they had replaced the tires with Michelin Defenders. We discussed the error but I could not be without the truck for two days so I accepted the error and the tires. More

Very competent staff. Answered all of my questions. Gave me guidance and information about scheduling future service appointments. Answered all of my questions. Gave me guidance and information about scheduling future service appointments. More

Very clean. Very professional. The staff are friendly and understand the stress of brining your vehicle for service Very professional. The staff are friendly and understand the stress of brining your vehicle for service More

Great service. . courtesy is super. Will recommend to anyone without hesitation . On time is great . courtesy is super. Will recommend to anyone without hesitation . On time is great More

Scranton has amazing customer service! From sales to service Scranton has your back no matter what. From sales to service Scranton has your back no matter what. More

Team of professionals were outstanding, kept me informed throughout the process to get truck back. throughout the process to get truck back. More

Frank was great; went above & beyond with some GM research re: gas mileage. Service was good. We have been clients since the 1980’s - that says it all! research re: gas mileage. Service was good. We have been clients since the 1980’s - that says it all! More

Frank was great. Very responsive. Unfortunately we had to bring the car back twice as the team was unable to fix the issue. We are on the third try now and finger Very responsive. Unfortunately we had to bring the car back twice as the team was unable to fix the issue. We are on the third try now and fingers crossed that it is actually fixed. More

I had a great experience… the guys treated me very well… I highly recommend recommending Scranton … I highly recommend recommending Scranton … More

Very wonderful service and experience. Thank you for your care. Very comfortable space to wait ! Thank you for your care. Very comfortable space to wait ! More