James Krauss

Very unhappy with the bill that I had to pay for the car the car was there for a week. I purchased a part and apparently the parts in the cured the problem. Then they purchased another part that was under w the car was there for a week. I purchased a part and apparently the parts in the cured the problem. Then they purchased another part that was under warranty that doesn’t cure the problem so all this finally they got another part which doesn’t cover warranty and I had to pay over $600 for the total job. I don’t think that’s right we only had $685 because I purchased the first part and they used it, but it doesn’t cure a problem so I should’ve gotten a refund on that and other part where it was under diagnosed incorrectly, where they build me for that I don’t think that was right at all so that’s that very unhappy with the bill More

by creasea Verified Customer Verified Customer

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I did not find the dealership helpful locating a rental company. My car needed to be in the shop for almost a month and I needed a rental. They have a relationship with Enterprise and did not tell me so I company. My car needed to be in the shop for almost a month and I needed a rental. They have a relationship with Enterprise and did not tell me so I could get a better rate. I would recommend this center only because they are the only one near by. More

by Rob Matfess Verified Customer Verified Customer

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When you pull in to service you are welcome and meet and talk a Services person they know who you are and assistance is outstanding. talk a Services person they know who you are and assistance is outstanding. More

by Jim C Verified Customer Verified Customer

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The service was very good. It was the first time I had my truck in since I bought it. Everyone was very professional and the mechanic made sure my truck was fixed and ready for It was the first time I had my truck in since I bought it. Everyone was very professional and the mechanic made sure my truck was fixed and ready for pickup. More

by jcshiz53 Verified Customer Verified Customer

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There is 1 issue, I stated to not rota my tires and a tire rotation was performed. tire rotation was performed. More

by lchalk1090 Verified Customer Verified Customer

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My experience with this dealership was a positive one. The service department was very professional from the advisor to the technician. I would certainly recommend Scranton Cadillac to keep your vehicle r The service department was very professional from the advisor to the technician. I would certainly recommend Scranton Cadillac to keep your vehicle running its best life. More

by N.ANDRINGA Verified Customer Verified Customer

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Great job nice people delivery and pick up excellent that’s all I’ve got to say in the subject that’s all I’ve got to say in the subject More

by HTA Verified Customer Verified Customer

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Great Service Dept. Had a Recall for toe links on my 2012 regal. They had the car ready a day early as we dropped it off by noon and our service was scheduled for the fo Had a Recall for toe links on my 2012 regal. They had the car ready a day early as we dropped it off by noon and our service was scheduled for the following day. They had it ready by 4:00 pm the day we dropped it off. More

by WIRE2WIRED Verified Customer Verified Customer

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Friendly service staff, quick service, and price came in under original quoted amount. Win-win-win! under original quoted amount. Win-win-win! More

by LISA G Verified Customer Verified Customer

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Very promptly received when I arrived, person at the receiving desk was very friendly and polite receiving desk was very friendly and polite More

by VILACA Verified Customer Verified Customer

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