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James Krauss
James Krauss at Scranton GMC of Vernon

James Krauss

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.8
47 Reviews
4.8

47 Reviews

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47 Reviews of James Krauss

August 06, 2026

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When you pull in to service you are welcome and meet and talk a Services person they know who you are and assistance is outstanding. More

by Jim C
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Recommend Dealer
Yes
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Aug 06, 2026

Scranton GMC of Vernon responded

Our service team enjoyed welcoming you when you pulled in for service on your Cadillac XT4. Hearing that you felt recognized and received outstanding assistance means a lot to us.

July 26, 2026

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The service was very good. It was the first time I had my truck in since I bought it. Everyone was very professional and the mechanic made sure my truck was fixed and ready for More

by jcshiz53
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Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg, Frank Kern, Gareth Jones

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Jul 26, 2026

Scranton GMC of Vernon responded

Thank you for choosing us for your GMC’s first service. We’re pleased our team provided professional care and that your truck was ready when you needed it. We appreciate your trust and look forward to helping you again.

July 21, 2026

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There is 1 issue, I stated to not rota my tires and a tire rotation was performed. More

by lchalk1090
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Yes
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Jul 21, 2026

Scranton GMC of Vernon responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

June 08, 2026

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My experience with this dealership was a positive one. The service department was very professional from the advisor to the technician. I would certainly recommend Scranton Cadillac to keep your vehicle r More

by N.ANDRINGA
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Yes
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Jun 08, 2026

Scranton GMC of Vernon responded

Thank you for highlighting the professionalism of our service team during your Cadillac XLR visit. James and our technicians are pleased to know you felt supported throughout your appointment. We appreciate your recommendation and look forward to assisting you with future maintenance.

May 22, 2026

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Great job nice people delivery and pick up excellent that’s all I’ve got to say in the subject More

by HTA
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Frank Kern, Gareth Jones

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May 22, 2026

Scranton GMC of Vernon responded

We’re delighted our team delivered excellent service on your Cadillac XT5 and made pickup and delivery seamless. Thank you for sharing your great experience and please let us know if we can assist again.

May 14, 2026

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Great Service Dept. Had a Recall for toe links on my 2012 regal. They had the car ready a day early as we dropped it off by noon and our service was scheduled for the fo More

by WIRE2WIRED
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Recommend Dealer
Yes
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May 14, 2026

Scranton GMC of Vernon responded

It’s great to know our team completed the toe link recall on your 2012 Buick Regal a day ahead of schedule. James and our service staff are pleased we could return your vehicle by 4:00 pm the same day.

May 05, 2026

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Friendly service staff, quick service, and price came in under original quoted amount. Win-win-win! More

by LISA G
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Yes
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May 05, 2026

Scranton GMC of Vernon responded

It’s great to hear you found our staff friendly and your Chevrolet service was completed quickly. Seeing the final price come in under the original estimate is rewarding. James and the team appreciate your feedback.

April 25, 2026

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Very promptly received when I arrived, person at the receiving desk was very friendly and polite More

by VILACA
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Recommend Dealer
Yes
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Apr 27, 2026

Scranton GMC of Vernon responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Scranton GMC of Vernon . We look forward to having you as one of our valued customers for many more years to come!

March 30, 2026

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James did great job explaining the work that was going to be done. Will definitely be back. More

by Rrtdie
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Recommend Dealer
Yes
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Mar 30, 2026

Scranton GMC of Vernon responded

It’s great to hear that James walked you through the work on your GMC Sierra 1500. We look forward to welcoming you back.

March 24, 2026

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Service department is great! They are friendly, accommodating, very thorough and for me the most important thing is trustworthy! I have been there several times after I bought More

by fxpalacios7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg, Tyler Coles , James Carlin, Jewels

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Mar 25, 2026

Scranton GMC of Vernon responded

Thank you for sharing your positive feedback about our GMC service team. We’re happy our friendly, accommodating, and thorough approach has earned your trust, and we appreciate your continued visits. We look forward to supporting you again whenever you need service.

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