Scranton GMC of Vernon - Service Center

Always great service. Been coming back to Scranton Motors since we got our first car in 2011. When the time comes and the have some new cars we will probably chose Scranton again. since we got our first car in 2011. When the time comes and the have some new cars we will probably chose Scranton again. More

David was very informative and was attentive to the concerns that I had with possible issues that happened with my car. Service checked the computer system and documented. I was highly satisfied with concerns that I had with possible issues that happened with my car. Service checked the computer system and documented. I was highly satisfied with the service that was performed. The day that I had my car serviced it was very cold and the washing of the vehicle was not able to be done. David told me to come in any time to have my car washed. Thank you for the great service! More

David kept me informed on progress and was executed nicely. Great to have my truck back in a timely fashion. Thank you! nicely. Great to have my truck back in a timely fashion. Thank you! More

Days before the holiday and my vehicle is stalling everywhere. Was turned away by others and welcomed with a smile and a promise to do their best to assist. They did and more!! Thank you for not only everywhere. Was turned away by others and welcomed with a smile and a promise to do their best to assist. They did and more!! Thank you for not only excellent mechanical service but exceptional customer service. A smile and a kind word goes far and these days seems harder to find. Keep up the great work!! More

First spoke with Frank on the phone. First time bringing our Buick Verano to Scranton. Frank greeted us when we entered and remained our primary contact. Each person there was professional and pleasant. Fra our Buick Verano to Scranton. Frank greeted us when we entered and remained our primary contact. Each person there was professional and pleasant. Frank called several times to update us on each step, from giving us a quote to the progress of the work we were having done. We're very pleased with the results of their work and having this be a very easy and pleasant experience. More

An awesome way to service your high end vehicle with a smile and they stand by their work just awesome for a guy who has One of Cadillacs first electric hybrid plug in electric hybrid , once again incredi smile and they stand by their work just awesome for a guy who has One of Cadillacs first electric hybrid plug in electric hybrid , once again incredible service and value More

The service way good but the cost for labor and parts was high but jeff worked with what money I had. high but jeff worked with what money I had. More

Brought my car in for recall service. Car was not handling the same after work was done and I brought it back within a week for them to check. After they took it for a drive, I was told “that’s just handling the same after work was done and I brought it back within a week for them to check. After they took it for a drive, I was told “that’s just how AWD cars handle” (even though this just started after they did rear end work on it, and I had been driving the car with no issues for 2 years). Long story short, I learned that they apparently hadn’t even done an alignment on my car after replacing parts in the rear. Even after bringing it back twice, they still just made excuses instead of doing a thorough inspection of their own work. On my fourth trip back, they finally fixed the problem but never did I hear an apology for all the inconvenience caused, never did I hear them own their mistake. I just heard a lot of excuses and that is extremely poor customer service. I won’t be going back to them for anything again. More