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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,026 Reviews

2,026 Reviews of Scranton GMC of Vernon - Service Center

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December 19, 2021

Service appear fine. Rotated tires but did not put in recommend pressure. Also charge for shop supplies. What are those? Way to make more money? More

by MMRUGY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 17, 2021

Always professional, knowledgeable. Keep me up to date on required maintenance for vehicle. Service area is immaculate@ More

by MANZI.NANCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Meghan Scranton, David Rogers, Ashley Corey, Jeff Borovicka
December 17, 2021

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by MCHISNALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
December 17, 2021

Had a great experience with Scranton - dropped my car off and everyone was very attentive-they not only fixed my car but washed it and vacuumed it as well. Costumer service was fantastic! I bought my Cadill More

by sverdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 17, 2021

Quick, clean and professional. Service performed on time promised. Waiting area not overcrowded. Bathroom clean. More

by STEVEKAZ8567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 13, 2021

The service rep you talk to is knowledgable and easy to talk to. The issue is they never do what they say they are going to do. Had my suv there for a tire problem, the rep said they would take care of put More

by FRANCESCOSALA27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
Jan 03, 2022 -

Scranton GMC of Vernon responded

On behalf of the service team, I would like to apologize for not doing what we said we would, and returning your vehicle to you that manner. While it is nice to hear you are satisfied with the knowledge level and ease of working with us, it makes it all the more frustrating that the whole visit was soured by a careless oversight on our part. I have passed along your feedback to management so that we can keep a better eye on things like this and be more conscientious moving forward. We appreciate you letting us know. Have a great day.

December 13, 2021

Brought my truck in for warranty service with a transmission shifting issue. Turned out to be a service bulletin for a simple fluid change to fix the problem. Total turn around time was just over 2 More

by drsusca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 12, 2021

Curtious, prompt, friendly, direct, will continue to get oil changed with Scranton Motors. Good service More

by Chrysla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
December 11, 2021

From the time I checked in to the time I left l was treated like I was important. The repairs were completed within the timeframe they said I was completely satisfied. More

by TAXIRICH56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 11, 2021

Awesome service. Jeff got our vehicle in quickly , was done when promised. Definitely will return for service. More

by SHURLBG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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