Scranton GMC of Vernon - Service Center

Days before the holiday and my vehicle is stalling everywhere. Was turned away by others and welcomed with a smile and a promise to do their best to assist. They did and more!! Thank you for not only everywhere. Was turned away by others and welcomed with a smile and a promise to do their best to assist. They did and more!! Thank you for not only excellent mechanical service but exceptional customer service. A smile and a kind word goes far and these days seems harder to find. Keep up the great work!! More

An awesome way to service your high end vehicle with a smile and they stand by their work just awesome for a guy who has One of Cadillacs first electric hybrid plug in electric hybrid , once again incredi smile and they stand by their work just awesome for a guy who has One of Cadillacs first electric hybrid plug in electric hybrid , once again incredible service and value More

First spoke with Frank on the phone. First time bringing our Buick Verano to Scranton. Frank greeted us when we entered and remained our primary contact. Each person there was professional and pleasant. Fra our Buick Verano to Scranton. Frank greeted us when we entered and remained our primary contact. Each person there was professional and pleasant. Frank called several times to update us on each step, from giving us a quote to the progress of the work we were having done. We're very pleased with the results of their work and having this be a very easy and pleasant experience. More

The service way good but the cost for labor and parts was high but jeff worked with what money I had. high but jeff worked with what money I had. More

Awesome service great people work here they are like family the best place yet I brought my vehicle for service over all the years family the best place yet I brought my vehicle for service over all the years More

Brought my car in for recall service. Car was not handling the same after work was done and I brought it back within a week for them to check. After they took it for a drive, I was told “that’s just handling the same after work was done and I brought it back within a week for them to check. After they took it for a drive, I was told “that’s just how AWD cars handle” (even though this just started after they did rear end work on it, and I had been driving the car with no issues for 2 years). Long story short, I learned that they apparently hadn’t even done an alignment on my car after replacing parts in the rear. Even after bringing it back twice, they still just made excuses instead of doing a thorough inspection of their own work. On my fourth trip back, they finally fixed the problem but never did I hear an apology for all the inconvenience caused, never did I hear them own their mistake. I just heard a lot of excuses and that is extremely poor customer service. I won’t be going back to them for anything again. More

They where better than the last visit. Jeff needs to learn how to deal with customers better. The other issue is the temperature dropped and the tire pressure sensor on three of the tires were low, that learn how to deal with customers better. The other issue is the temperature dropped and the tire pressure sensor on three of the tires were low, that is part of the inspection. More

Made my appointment, they were ready for me when I got there, The gentleman that checked me in was very professional and the service was very prompt, The Waiting room is very nice and the Vehicle status s there, The gentleman that checked me in was very professional and the service was very prompt, The Waiting room is very nice and the Vehicle status screen updates your vehicles status from being Checked in until completion which is a very nice feature More

Scranton was quick to diagnose and fix my car. They were able to get my car in sooner than another other auto body shop in town. The car was even done sooner than the original appointment! able to get my car in sooner than another other auto body shop in town. The car was even done sooner than the original appointment! More

Efficient, timely got me out with a recent recall repair. Also was able to handle two other requests for service. repair. Also was able to handle two other requests for service. More