Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
2,022 Reviews of Scranton GMC of Vernon - Service Center
Sort by
January 20, 2021
Received price 3 times for my 2nd oil change and tire rotation , work was fine, when I go to pick it up the price increased from $120 to $136. Asst. Service manager,Oscar, tells me "the price is the pri rotation , work was fine, when I go to pick it up the price increased from $120 to $136. Asst. Service manager,Oscar, tells me "the price is the price" . Finally got another service person to listen to me and she fixed the price. I bought this 2020 Yukon XL at Scranton at the beginning of the Covid plaque. I WILL NEVER HAVE THIS VEHICLE OR ANY OTHER VEHICLE EVER SERVICED AT SCRANTON. Their name NO LONGER STANDS FOR INTRIGRITY OR HONESTY. More
by TPOWERS20
Verified CustomerEmployees Worked With
Ocsar
January 20, 2021
All employees are friendly and courteous. My first oil change was on them I was greeted and car serviced quickly and washed and vacuumed for me. I asked questions that were answered. The waiting room was change was on them I was greeted and car serviced quickly and washed and vacuumed for me. I asked questions that were answered. The waiting room was very comfortable and had coffee and water wi fi! Very clean would highly recommend them! More
by KATHLEENPOITRAS
Employees Worked With
David Rogers
January 20, 2021
Very happy with service. OSCAR went above and beyond with making sure I was comfortable and confident with the service. It had actually been the best service I have ever had there. He made me want t with making sure I was comfortable and confident with the service. It had actually been the best service I have ever had there. He made me want to come back for more services More
by LJOHNSONSETAPART
Employees Worked With
Oscar
January 20, 2021
I have dealt with Scranton Motors for years now and I have boughton 2 Cadillacs and have never had a problem. The service is always excellent and very friendly. Top notch people. have boughton 2 Cadillacs and have never had a problem. The service is always excellent and very friendly. Top notch people. More
by CHAMMER1958
Employees Worked With
Amanda Soucie, Beverly Rhoads, Liz Kibby, David Rogers
January 19, 2021
A great atmosphere too be doing business with the service department and a great sales Dept would definitely buy another car there and would recommend this place even though it’s an hour drive there department and a great sales Dept would definitely buy another car there and would recommend this place even though it’s an hour drive there More
by NJURBANO
January 17, 2021
Great communication, clean waiting room. Love the complimentary car wash after. Explained service for this time and to look at potential service needs for next time complimentary car wash after. Explained service for this time and to look at potential service needs for next time More
by CEH0032
Employees Worked With
David Rogers
January 17, 2021
As always very professional car went in quickly did the test to verify if there was a problem and discuss the how to fix it test to verify if there was a problem and discuss the how to fix it More
by PJW1950
January 16, 2021
I brought my Cadillac in due to having low tire pressure while trying to fill the tires my right front tire wouldn’t come up to pressure Oscar the service tech wanted to check further and so I left the car while trying to fill the tires my right front tire wouldn’t come up to pressure Oscar the service tech wanted to check further and so I left the car They found the the nitrogen nozzle had a defect and once fixed they then was able to fill the tire More
by russ2014
Employees Worked With
Oscar
January 16, 2021
Found an extra charge for a facility fee for work on my truck. Not a happy camper I’ve dealt with dealerships plenty of times and never has any charged a facility fee. truck. Not a happy camper I’ve dealt with dealerships plenty of times and never has any charged a facility fee. More
by JMIGUEL1103
Employees Worked With
Jeff
