Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
2,007 Reviews of Scranton GMC of Vernon - Service Center
Sort by
January 14, 2021
Excellent advisor very helpful and met timing stated for service. At time of purchase I bought the extended warranty to 100k miles. I expected not to pay for a sensor issue that was corrected with a AE u service. At time of purchase I bought the extended warranty to 100k miles. I expected not to pay for a sensor issue that was corrected with a AE update however was told unless a part is replaced it does not qualify for the extended warranty. You charged me $140 for 1 hour which is higher than your displayed price. Discussed with advisor with no reailution More
by THOMASFRAGOMENI
Verified CustomerEmployees Worked With
January 12, 2021
Made an 11am appt to have my oil changed.3 hours later nothing done. When I asked I was told there were 2 vehicles ahead of me?At 2pm? Never again. Shut down my business for the day to get this done!Amand nothing done. When I asked I was told there were 2 vehicles ahead of me?At 2pm? Never again. Shut down my business for the day to get this done!Amanda was not my rep. The gentleman who was is not listed. He was good. More
by JTOPPSMAN
January 10, 2021
Amanda and the team handled everything perfectly. I added requested services without issues. Everything was completed in the estimated time frame at a reasonable cost. Thanks very much! requested services without issues. Everything was completed in the estimated time frame at a reasonable cost. Thanks very much! More
by stevelefebvre
Employees Worked With
Amanda Soucie
January 10, 2021
Good Evening I’m happy to tell you that i have been a Good Evening I’m happy to tell you that i have been a long time customer of Scranton since a friend of mine was working there in the sales office. Good Evening I’m happy to tell you that i have been a long time customer of Scranton since a friend of mine was working there in the sales office. There have been a few notches over the years but my treatment has always been the best More
by PSNOW
January 09, 2021
Polite professional service with no nonsense that many other dealerships give you. This keeps me as a repeat customer with my sixth purchase their of a new vehicle. other dealerships give you. This keeps me as a repeat customer with my sixth purchase their of a new vehicle. More
by NUWAYHOMES60
January 09, 2021
Was treated subpar compared to the person who pulled in before me. She was driving a newer Denali 2500 and two people instantly came over to help while I stood their waiting for assistance. Finally was ins before me. She was driving a newer Denali 2500 and two people instantly came over to help while I stood their waiting for assistance. Finally was instructed to go inside and I overheard them offer her services that could’ve been offered to me since I had similar mileage. I got a blunt ‘oil change, what’s the name, sign here’ more or less. I understand I didn’t buy at this particular dealership but at your sister dealership, I only came to this one out of convenience. Very of putting for me to continue to do business with this group. More
by silvergt23
Employees Worked With
David Rogers
January 08, 2021
Greatest service ever. Thank you Amanda!! I have been bragging on the customer service to family and friends. My next car is coming from Scranton bragging on the customer service to family and friends. My next car is coming from Scranton More
by STCYBARBER161
Employees Worked With
Amanda Soucie
January 08, 2021
Amanda soucy is bright ,enthusiastic, very positive, very knowledgeable, and customer oriented. She is someone that you can build your business with. I consider her a very promotable person. Don't lose her! knowledgeable, and customer oriented. She is someone that you can build your business with. I consider her a very promotable person. Don't lose her! More
by BOBTCM
Employees Worked With
Tyler, Amanda Soucie
January 06, 2021
Decent service. Liked how the mechanic explained what and why my repair was needed. Only drawback was no loaner given out. Had to shuttle both days. It’s a huge inconvenience to be without a car for a day why my repair was needed. Only drawback was no loaner given out. Had to shuttle both days. It’s a huge inconvenience to be without a car for a day and a half. Oscar was very friendly and professional. Taylor the shuttle driver was also friendly and professional. More
by BFITZSIMONDS
Employees Worked With
Oscar and Taylor
