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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,029 Reviews
Call Service Center (860) 872-9145

2,029 Reviews of Scranton GMC of Vernon - Service Center

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November 14, 2020

Poor communication poor service for rock bottom price of $10.000 on an 07 Grand Prix even found parts not out back on completely unacceptable More

by THOMASBAILEY1120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rogers
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Dec 08, 2020 -

Scranton GMC of Vernon responded

Good Afternoon, I apologize that you had such a negative experience with our dealership! We take customer feedback very seriously. To that end, I have brought your feedback to the attention of management, and they would very appreciate the chance to speak with you directly to see if there is anything they can assist with. Would you mind responding to this review with the best method and time to contact you? Or, if you would rather not leave your information here, you can reach out directly to our GM, Fred Nassiff. He can be reached at fred@scrantonmotors.com or at 860-872-9145. Thank you for taking the time to provide your feedback.

November 13, 2020

Excellent customer service. Everyone was very nice and helpful. I was greeted promptly and all of my questions were answered. I will definitely be coming back for all my future serving needs. More

by KENDELL.FERRARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Trevor Barbersek, David Rogers, Ashley Corey
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November 12, 2020

Thanks for every thing. Always feel that I am important when I am in service department. Thanks again. Will be back if anything needs to be done on my suv. More

by OLDETAVERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Amanda Soucie, Meghan Scranton, Joe Malenfant, Fred Nassiff
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November 12, 2020

Jeff was good but never called back like he said he would with updates. Cost went from free to 4K with little explanation and response More

by Yfz450rd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
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Dec 08, 2020 -

Scranton GMC of Vernon responded

Please accept our apology for not being more communicative when you brought your vehicle in for service. You should have been contacted with updates as you were told you would be. I have brought your feedback directly to the Director of the service department, so he can address with the team and we can do better moving forward. He would be happy to speak with you directly if you have any additional issues or concerns, but we are unable to identify you based on your username. If you would like to speak to the Service Director, please give us a call at 860-872-9145 and ask to speak with Mike Conlon. Thank you again for the feedback.

November 04, 2020

I was not happy that the TPMS relearn process was not performed. I do not have the necessary relearn tool needed to do it myself. More

by TRIPP_SYMMES
Recommend Dealer
Yes
Employees Worked With
David Rogers
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Nov 11, 2020 -

Scranton GMC of Vernon responded

Mr. Symmes - I have reached out to our Service Department to get the particulars of the situation and make sure nothing was missed when your vehicle was serviced. However, I am more than happy to have the director of the service department call you directly if you think it would be more productive. That way you would have the opportunity to ask any specific questions you many have, including why the TPMA relearn was not performed. Please just respond to this review (privately, if you prefer) and let us know if you would like to be reached out to and what is the best time/number to reach you, Thank you for the feedback.

November 01, 2020

Good customer service but no complimentary car wash 2 visits in a row. I use this dealership because custom service is consistently good compared to Valenti. More

by Syreeta Brainard-King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, David Rogers
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November 01, 2020

Great job and great price Highly recommending for Great job and great price Highly recommending for servicing you vehicle This is my 3rd truck that I own and buy from this dealer Keep up a good wa More

by Srafalowski@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Benard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Trevor Barbersek, Jim Schaller, Joe Malenfant, David Rogers, Ashley Corey
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October 31, 2020

Service team is quick and professional. They were a absolute pleasure to deal with. I highly recommend Scranton Motors to everyone. Just a great job by everyone. More

by Jborovicka23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Trevor Barbersek, David Rogers, Ashley Corey
Report | Print
October 31, 2020

Very accommodating, needed same-day service without an appointment. Completed service in timely manner. Kept me informed of status of service, with cost quote. Alex More

by ALEXCARDONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
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October 30, 2020

Excellent experience at at Scranton. Amanda set up the appointment with me, had a rental car lined up for me and I didnt even get to see her when I came in for the appointment :( everything was Excell More

by TravisM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
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