Scranton GMC of Vernon - Service Center

Great service Amanda took great care of me. Service depart checked out my car and found that everything is working correctly so all is good. Also got to take home a Amanda took great care of me. Service depart checked out my car and found that everything is working correctly so all is good. Also got to take home a new GMC Terrain as well. More

Wonderful service! We keep coming back and always get wonderful service. Originally we purchased our first vehicle in Maine and needed a dealer close to home for all our We keep coming back and always get wonderful service. Originally we purchased our first vehicle in Maine and needed a dealer close to home for all our service needs. Loved them and ended up purchasing a brand new SUV. Thank you you have us for life!!! More

Good results Experience as usual generally good... problem fixed in a timely manner.. Amanda and Beverly as always pleasant and pleasure to deal with.. they are ex Experience as usual generally good... problem fixed in a timely manner.. Amanda and Beverly as always pleasant and pleasure to deal with.. they are exceptional employees. . Did however give a bit of complaint about how dealers charge labor by the "book"... seems to me this sometimes gouges customer for example... "book" called for "9" hrs labor to do this job... job was done within 3 hrs... that's quite a difference.. I question whether whoever comes up with these times is competent? Another example is the " book" calls for 2 hrs "per" axle to do brake job... those are ridiculous time frames.. in my day I could do full 4 wheel brake job including turning drums or rotors in 1 1/2 hrs.. in and out the door... if it takes these times to do these jobs they're not very efficient... just my observations from my experiences More

Diagnose/replace failing water pump; oil/filter change I informed the Service Advisor, Justin Piland, my 2011 Buick Lacrosse CXL was leaking coolant on the passenger side. Justin let me know they would do I informed the Service Advisor, Justin Piland, my 2011 Buick Lacrosse CXL was leaking coolant on the passenger side. Justin let me know they would do a coolant system pressure test to see where leaks occur. I asked for an estimate of service. When Justin returned to the waiting area, he called me aside, and let me know the water pump needed replacement and various seals/gaskets as well. With an oil/filter change, the estimate was $1,300.00! I had done some water pump repair searches online before coming to Scranton Motors, so I knew this amount was quite high. However, in the past, Scranton has corrected problems for this car shown in Service Bulletins, so I thought give them the business. A loaner car was arranged which I had to pay for (not typical with past services here) and I left the dealership within a half hour. The next day, Justin called to give me a parts update and let me know the mechanic found a crack in the exhaust manifold. The repair would be done under warranty at no cost to me, so I agreed to do the fix. I was very grateful for the warranty repair, an estimated $800.00 plus job! While the overall cost for the water pump job was high, I was pleased with the additional warranty repair and feel confident about the work done. I believe everything was handled professionally and effectively. More

Great experience It was my first time there and found it very nice. Was met with a smile and made me feel welcomed. Waiting area was very comfortable. Little surpris It was my first time there and found it very nice. Was met with a smile and made me feel welcomed. Waiting area was very comfortable. Little surprised there were no snacks there. More

Needed Tire replacement. Experienced tire failure on I84 heading for NY....Roadside could only temporarily inflate... Your Service Dept had me back on road within an hour... Experienced tire failure on I84 heading for NY....Roadside could only temporarily inflate... Your Service Dept had me back on road within an hour....Great guys....Thank You More

Pleasent comfortable wait Pleasant efficient service weight area very clean very efficient pull in valet quite unique entrance into the service area employees were friendly and Pleasant efficient service weight area very clean very efficient pull in valet quite unique entrance into the service area employees were friendly and attentive comfortable waiting area More

Very Helpful We drove in with no appointment and told them our problem with our car and got us a courtesy car, kept us updated with car issues. We drove in with no appointment and told them our problem with our car and got us a courtesy car, kept us updated with car issues. More

Excellent service at Scranton Motors. From the minute you pull in and are greeted by a happy upbeat service representative to the completion of your service, everythin at Scranton Motors. From the minute you pull in and are greeted by a happy upbeat service representative to the completion of your service, everything is great. Friendly and courteous shuttle drivers and service technicians. More