Scranton GMC of Vernon - Service Center

2 1/2 hour oil change After waiting a couple of hours to get my oil changed , they informed me that I need new tires When I bought this car I paid extra for the tires and After waiting a couple of hours to get my oil changed , they informed me that I need new tires When I bought this car I paid extra for the tires and batteries for life. But they tell me they don’t honor that program anymore???? I have all the paper work showing I paid for this and I held up my part buy having all my oil and tire maintenance done there. Besides other maintenance that was done to my vehicle. Then no one will call me back !!! More

Very poor experience at scranton motors I had a 10AM service appointment yesterday. I got there at 9:50, they took me right in. I was told it should be about an hour. At 11:30, I asked how m I had a 10AM service appointment yesterday. I got there at 9:50, they took me right in. I was told it should be about an hour. At 11:30, I asked how much longer. My car hadn't even been taken in. I said I couldnt wait, the service rider asked me if I would like it washed, I said yes. He said he would come get me when it was ready. At 12:00, I went back into service, again my car hadn't been moved. At that point, I was told that they didnt have the part, and I'd have to come back. Over 2 hours waisted. While I was waiting, I saw a GMC truck, I maybe interested in. I understand there are factory incentives on some vehicles. This morning, I called to find out about the incentives. I spoke to a new salesman who did know what they were. He went to the sales manager to ask. He was told, the manager was to busy to have a long conversation, a d told the salesman to tell me to look on the internet. That was good advice, I looked on the internet, found another GMC dealer. I called them, they weren't to busy to have a long conversation. I set an appointment, went to see what they had, found one I liked and put a deposit down. My application for financing was approved, and I'm picking it up on Tuesday. So, you can tell ur new salesman, yes i will be buying before Dec 2. That seemed to be all he was interested in. For those reasons, I give scranton motors 1 star. More

Poor response to warranty issue Vehicle has intermittent electrical problem. According to mechanics notes problem was only checked once a day prior to them taking their lunch break. Vehicle has intermittent electrical problem. According to mechanics notes problem was only checked once a day prior to them taking their lunch break. The vehicle was at the dealership for 5 days and this was the second time in for the same service problem. More

Waste of time Came in for oil change and break check. Wasted almost 2 hours of travel and wait time (plus gas). One lift broken. The other was busy. Told to call ne Came in for oil change and break check. Wasted almost 2 hours of travel and wait time (plus gas). One lift broken. The other was busy. Told to call next week for another appointment. More