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2,021 Reviews of Scranton GMC of Vernon - Service Center
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November 09, 2019
Poor response to warranty issue Vehicle has intermittent electrical problem. According to mechanics notes problem was only checked once a day prior to them taking their lunch break. Vehicle has intermittent electrical problem. According to mechanics notes problem was only checked once a day prior to them taking their lunch break. The vehicle was at the dealership for 5 days and this was the second time in for the same service problem. More
by RONALDMOTT
Verified CustomerEmployees Worked With
Justin
November 07, 2019
Leaking water in the doors I dont appreciate when a service rep tells me my truck is been off road and keeps telling me the same thing over and over. Nobody takes the time to l I dont appreciate when a service rep tells me my truck is been off road and keeps telling me the same thing over and over. Nobody takes the time to listen and come to a solution More
by Elungu
November 07, 2019
Waste of time Came in for oil change and break check. Wasted almost 2 hours of travel and wait time (plus gas). One lift broken. The other was busy. Told to call ne Came in for oil change and break check. Wasted almost 2 hours of travel and wait time (plus gas). One lift broken. The other was busy. Told to call next week for another appointment. More
by VanLady
Employees Worked With
Don't know name of service writer
November 06, 2019
Good results Always a pleasant experience... Amanda and Beverly are great assets to your service dept... they try to be as accommodating as possible time wise. Th Always a pleasant experience... Amanda and Beverly are great assets to your service dept... they try to be as accommodating as possible time wise. They are keepers for sure... More
by RBALLOK
Employees Worked With
Amanda Soucie, Beverly Rhoads
November 05, 2019
Great service by John I was very pleased with the service especially John's help in learning more about my GPS. I am not especially electronics savvy and he was very patie I was very pleased with the service especially John's help in learning more about my GPS. I am not especially electronics savvy and he was very patient with all of my questions. More
by PKAT7
Employees Worked With
John
November 02, 2019
They have done better. From the start things went poorly. The service writer had trouble finding my appointment. I asked if a recall that I had just received in the mail the From the start things went poorly. The service writer had trouble finding my appointment. I asked if a recall that I had just received in the mail the night before could be done without extending my time there too much. Only add a half hour i was told. That's better than having to return so I OKed it. Two full hours after my appointment (oil change used to take less than an hour) I was informed that my front brakes were shot (only 40k on a half ton pickup that is used like a car NOT a truck) and that I would need pads AND rotors (what happened to the warning noise other brands have in place) at a cost of $600.00. YIKES! Two hours later I was told my truck was ready and I was greeted with a $900.00 bill YIKES !!! Seems the brake fluid needed to be removed, the system flushed, and new fluid installed. I was NOT informed of this even though the paper work says I was. needless to say I was NOT a happy camper. I will need tires over the winter. Not likely to return to the dealer for them. More
by SkyviewSy
Employees Worked With
None of the people I talked to are listed.
October 13, 2019
Excellent service with a friendly staff Traveling and had some problems with my front end shacking and found them on google. It was on a Saturday and they was busy but still found time to ma Traveling and had some problems with my front end shacking and found them on google. It was on a Saturday and they was busy but still found time to make sure everything with my car was alright. I was greeted in the service department with a smile and friendly greeting which made me feel comfortable from the start and before I knew it we was back on the road the again. Thank you for your service. More
by Neomia
Employees Worked With
Trevor Barbersek
October 13, 2019
3 1/2 hrs for scheduled new tires. Too long. Had an appt for new tires. Took 3 1/2 hours for scheduled service. Have had a lot of maintenance completed by this service department, this was way t Had an appt for new tires. Took 3 1/2 hours for scheduled service. Have had a lot of maintenance completed by this service department, this was way too long for scheduled service.. Would not recommend for tires More
by rally
Employees Worked With
Justin pilland
October 08, 2019
Excellent service Had an oil change and tire rotation done last saturday. It was done in a timely manner and as always the fluids were filled and truck was washed. gr Had an oil change and tire rotation done last saturday. It was done in a timely manner and as always the fluids were filled and truck was washed. great people to deal with More
by Tony
Employees Worked With
Beverly Rhoads, Trevor Barbersek
October 04, 2019
Recall work / gas fill missing insert No hassle. Quick service. Wash vacuum. Pleasant to deal with vs other dealerships I’ve dealt with in the past. Outstanding first experience with No hassle. Quick service. Wash vacuum. Pleasant to deal with vs other dealerships I’ve dealt with in the past. Outstanding first experience with Scranton More
by scottrichardson
Employees Worked With
Amanda Soucie
