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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,022 Reviews

2,022 Reviews of Scranton GMC of Vernon - Service Center

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December 08, 2022

Knowledgeable personnel, efficient service, was kept informed of the each step, contacted a ride service for me, called the next day to inform me all repairs were completed and vehicle was ready to pick More

by Deannakorner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2022

Very Happy with their service! It's always great. Everyone is friendly and they are flexible with my schedule. More

by adgagne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Ashley Corey, Jeff Borovicka, Shawn Butler
December 06, 2022

Excellent service very prompted keep you informed. Waiting area comfortable and have phone charger to charge phone More

by Jaz625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Ashley Corey, Shawn Butler
December 05, 2022

Guy at the front desk was great. Excellent service, polite and friendly . Truck was brought in quickly and returned. More

by richhoward7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2022

They performed scheduled preventive maintenance. They promised to wash and vacuum the car as a part of their service. They replaced the cabin filter. When I got back into the car, leaves and debr More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
December 04, 2022

Very thorough. Was courteous and able answer all my questions. Very professional. Explained the extra service necessary that day. More

by Rdusza01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2022

Customer service was excellent. Service team was professional and clean. Overall a very good experience More

by GUY.OUELLETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Ashley Corey, Jeff Borovicka, Shawn Butler
December 01, 2022

Like that they take time hear you out and very prompted in doing there job. Your not sitting waiting all day and if it will take long they have a shuttle vehicle to pick you up or drop you off More

by Jaz625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Ashley Corey, Shawn Butler
December 01, 2022

Jeff was so good helping me with a long time problem with my car Jeff is the most he is the kind of person that will encourage me to bye another car from Scranton More

by Preacherrman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Jeff Borovicka
November 29, 2022

They never told me that there was another problem with my airbags my light still on. I took a day off work and I thought it was going to fix that problem I would pay them for More

by Cstevenson543
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey
Dec 01, 2022 -

Scranton GMC of Vernon responded

Mr. Stevenson, I am so sorry about the miscommunication regarding your vehicle's airbags. Have you spoken with anyone regarding this additional issue with them? We definitely don't want to take any chances when it comes to such a critical safety component. If you have not already spoken to someone, I would be happy to have someone reach out to you. Or if you prefer, please give us a call at 860-872-9145 at your convenience and ask to speak with Mike Conlon, who is our service department director. Thank you for taking the time to provide your feedback, we appreciate it. Have a great day!

Dec 01, 2022 -

Cstevenson543 responded

No I haven’t spoke to anybody from the Cadillac dealership yet about my airbag problem

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