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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,012 Reviews
Call Service Center (860) 872-9145

2,012 Reviews of Scranton GMC of Vernon - Service Center

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October 23, 2022

Knowledgeable courtius approachable smiling . Answers questions.Looks up any information. We have always been pleased with services. More

by NWALL110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka, Shawn Butler
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Oct 24, 2022 -

Scranton GMC of Vernon responded

Thank you so much for the compliments, we really appreciate it!

October 23, 2022

The Staff was professional from check-in to completion of service. Nothing to complain about in any way. More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Jeff Borovicka
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Oct 24, 2022 -

Scranton GMC of Vernon responded

Thanks for the shout out Michael! Have a great day!

October 22, 2022

Service it hit or miss here. The last oil change I had done the computer was not reset, no window sticker, dip stick left out and the oil filter was left loose and leaking. Jef More

by Paul.Bessette.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
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Oct 24, 2022 -

Scranton GMC of Vernon responded

Paul, We know Jeff has already apologized for the poor service at your last visit, but we would like to again let you know how sorry we are that we dropped the ball. We hope to get the chance to service your vehicle in the future and stay firmly on the "hit" side of things... no more misses! Thanks for the feedback and for your understanding. Have a great Monday :)

Oct 24, 2022 -

Paul.Bessette.jr responded

Again I feel Jeff was not to blame and I don’t blame him for what happened. Maybe the tech was having a bad day we all have them. I’m glad that I caught it before I drove it to far. Thanks again and please let Jeff know no harm no fowl. Paul

October 21, 2022

Service was fast and easy. We waited for oil change they got us right in on time and on schedule More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
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October 21, 2022

The driver's seat was left in the wrong position. Great car wash though! Great Job!!!! More

by customer.2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
Report | Print
October 20, 2022

Took car in was waited on immediate had service and ride to and from-called me with updates on repairs before doing them for my ok -was great experience More

by CLAIREB0702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 18, 2022

Quick and easy. Shawn took the time to explain what was done to my car. More

by rsikoski
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
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October 15, 2022

Great customer service, knowledgeable staff. Car was ready as promised. I will return for future maint as needed More

by Debiblais
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey
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October 15, 2022

Always good service. Able to schedule a time within a few days from the date that I call. More

by Rdusza01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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October 15, 2022

Fast service and thorough. Answered all my questions. No problems. Able to get the car in quickly. More

by Rdusza01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
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