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Secor Volvo Cars
New London, CT
1,479 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,479 reviews
July 24, 2019
Multi-component maintenance job I've been a Secor customer for almost two decades, and they continue to excel. Steve Plona has consistently, thoughtfully and professionally worked w I've been a Secor customer for almost two decades, and they continue to excel. Steve Plona has consistently, thoughtfully and professionally worked with me and my family members to discern our needs and locate just the right vehicle (now up to 7 Saab or Volvo sales over the years). Eric Weiss has frequently gone way out of his way to ensure great service. He has worked with both Saab and Volvo HQ to facilitate proper reimbursement, and he's even driven a couple of my cars roundtrip to his home to ensure a proper diagnosis and repair. Nick Rose at the service desk has a sharp mind and positive personality, and he's able to explain the issues and shop recommendations with a level of detail appropriate to the customer. When needed, Nick will have the technicians speak directly with me, and I've always been impressed. On the most recent job, I had to have maintenance work on a number of systems on a 7-year old XC60 with 170K miles. The issues and recommendations were explained to my satisfaction and the repairs were completed in short order. I'd find it hard to take my cars anywhere else for service, or buy from any other dealer. I must also highlight the body shop work done in the past (perfect) and the great shuttle service. More
by DRDRUGDEV
Verified Customer
July 22, 2019
2nd time buying at decor Volvo I love my Volvo’s this is the second time I have purchased from them. I still driving my 2005 and it still looks great I love my Volvo’s this is the second time I have purchased from them. I still driving my 2005 and it still looks great More
by PATRICMARST
Employees Worked With
Anthony Gonci, Frank Foley, David Pricone
July 22, 2019
New Hybrid Very Happy with my new purchase. Especially pleased that I can return for further instruction on all of the great safety features of the XC60 T8 Very Happy with my new purchase. Especially pleased that I can return for further instruction on all of the great safety features of the XC60 T8 More
by MLENZINI
July 21, 2019
We have been customers of Secor Volvo for over 30 years! Frank Foley, Steve Matters and Anthony Gonci were exceptional. The process of returning our leased Volvo and leasing a new one was stressless, efficie Frank Foley, Steve Matters and Anthony Gonci were exceptional. The process of returning our leased Volvo and leasing a new one was stressless, efficient, enjoyable! And we love our XC 60 and from experience we know that the service will be seamless. There is a reason that we have been customers at Secor Volvo for over 30 years. More
by nate31
July 17, 2019
Reassuring Service was fast, thorough, complete. Staff were polite and knowledgeable. Waiting Room was comfortable, clean, quiet, easy to get to. Service Center Service was fast, thorough, complete. Staff were polite and knowledgeable. Waiting Room was comfortable, clean, quiet, easy to get to. Service Center was in easy-to-reach location. Appointment easy to make. I will return in the future More
by SIGGINS
Employees Worked With
July 16, 2019
Full detail My car looked brand new when I picked it up! I appreciate the hard work put into making sure my car was spotless. I would highly recommend going here. My car looked brand new when I picked it up! I appreciate the hard work put into making sure my car was spotless. I would highly recommend going here. Thank you so much! More
by KOZLOWSKIC3
Employees Worked With
July 16, 2019
Exceptional Serivce Mr. Weiss, Service Director and staff were all very helpful when I experienced issues with electronic messaging system on my Volvo. My vehicle is sti Mr. Weiss, Service Director and staff were all very helpful when I experienced issues with electronic messaging system on my Volvo. My vehicle is still under warranty and it was suggested that I have the vehicle towed which I did by Volvo roadside assistance (no charge). They checked the problem and changed a sensor for the oil (no charge). More
by 123456
July 12, 2019
Amazingly helpful people work here I was in a really bad spot and my brakes failed getting off the ferry from Long Island whirl driving up to Maine for my vacation. The people here help I was in a really bad spot and my brakes failed getting off the ferry from Long Island whirl driving up to Maine for my vacation. The people here helped me and my now stranded dog into a rental on a Saturday afternoon and safely on our way to Maine while they kept my car and fixed it for my while I was away. If I was a local I would go only to them for work. Thank you guys so much for all your help! More
by zephyrshrk
Employees Worked With
July 11, 2019
Great service The service was very friendly, they answered all my questions. The only thing i wasn't happy about was they didn't clean my car. Diane in sales is aws The service was very friendly, they answered all my questions. The only thing i wasn't happy about was they didn't clean my car. Diane in sales is awsome she wasn't pushy like other dealers are. Diane made the experience more pleasant. I was happy about getting a letter from several finance companys even though I already had my finance. More
by RASHEN.HARRIS
July 10, 2019
SERVICE Nick has always been responsive and accommodating to my needs when I need service. I appreciate his friendly attitude and manner. He seems to care tha Nick has always been responsive and accommodating to my needs when I need service. I appreciate his friendly attitude and manner. He seems to care that the customer is satisfied. More
by ArchtopMusicPhil
Employees Worked With
Nick Rose
