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Secor Volvo Cars
New London, CT
1,480 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,480 reviews
March 03, 2022
misdiagnosed,never looked at what the customer complained of,,threw parts at it $5.500.00 later,,and after it all,,never acknowledged their error…,it was by far the worst experience from a DEALER I’ve ever of,,threw parts at it $5.500.00 later,,and after it all,,never acknowledged their error…,it was by far the worst experience from a DEALER I’ve ever had,,and to top it all,, parts geeks on-line has it as their most commonly sold part for that model and year,,I got hosed for $3600.00,,and the service manager knows it …. More
by dmacleod8158
Verified Customer
February 28, 2022
Routine service on two Volvos - Great results - on time and within budget. It was very easy to get appointments two days in a row -saves driving back and forth. Very convenient. and within budget. It was very easy to get appointments two days in a row -saves driving back and forth. Very convenient. More
by Bill1936
February 22, 2022
I was impressed that they would take my Volvo in the same day for just a minor issue. Keith in your Service Department was very courteous and helpful keeping me informed throughout the repair. I am thoroug day for just a minor issue. Keith in your Service Department was very courteous and helpful keeping me informed throughout the repair. I am thoroughly pleased with the prompt, efficient service at Secor Volvo. More
by VinceCh
February 22, 2022
Over the past 20 yrs, I’ve always been very satisfied with the service from Secor for the various Saabs I’ve owned. The staff are consistently professional and experienced with admirable know-how and h with the service from Secor for the various Saabs I’ve owned. The staff are consistently professional and experienced with admirable know-how and have always addressed any issues the first time around. We’re fortunate to have access to this talented group of competent auto experts locally. More
by Barbara N.
Employees Worked With
February 21, 2022
Good experience with the ordering and delivery of my XC 40 Recharge. Diane G. Was fantastic to work with. The gentleman in finance was also quite positive. He was efficient and organized. Unfortunately, th 40 Recharge. Diane G. Was fantastic to work with. The gentleman in finance was also quite positive. He was efficient and organized. Unfortunately, the general sales manager fell short of expectations. His involvement in the process could have been more professional. Thankfully we love our new car and will look forward to meeting with Diane again to review some questions I have about this new EV. Thank you for providing us the opportunity to share our recent experience at your dealership. More
by JEANMENZIES
February 19, 2022
First of all, I love my car. The Volvo team at Secor fixed the ABS problem. Thank you and especially to Keith for listening to all my concerns. Great team. Kathy Banks The Volvo team at Secor fixed the ABS problem. Thank you and especially to Keith for listening to all my concerns. Great team. Kathy Banks More
by kbanks
Employees Worked With
February 17, 2022
I was Very happy with the service at Secor. They were very accommodating in scheduling my appointment for service. They were very accommodating in scheduling my appointment for service. More
by dniejadlik
Employees Worked With
February 16, 2022
Service mgr/personnel were very responsive to my requests on the phone and in person.. In & out with no issues. I was very satisfied. on the phone and in person.. In & out with no issues. I was very satisfied. More
by rkfrink
