Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Secor Volvo Cars
New London, CT
1,479 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,479 reviews
August 30, 2020
I really don’t know which service you are asking about. Have had a few. Probably related to new tire. Returned a few times because the car gave a low tire message. Have had a few. Probably related to new tire. Returned a few times because the car gave a low tire message. More
by JOANAMCCORMICK
Verified CustomerEmployees Worked With
August 29, 2020
This was my first experience with this dealership as I live in West Hartford. I happened to be in Groton and my XC-90 displayed malfunction messaged for both the suspension and headlight systems. I called live in West Hartford. I happened to be in Groton and my XC-90 displayed malfunction messaged for both the suspension and headlight systems. I called the day before and rge service department graciously gave me an appointment to drop off the car for the next morning. I dropped off the car and within a few hours they diagnosed the problem, and resolved it with a software upgrade. More
by DRJEFFKAGAN
Employees Worked With
August 28, 2020
Stephen Plona was great right from the start, with the test driving to the purchase. Class A dealership! I am enjoying my new ride so much. test driving to the purchase. Class A dealership! I am enjoying my new ride so much. More
by JUDELEVI
August 27, 2020
I found it very frustrating that the dealership did not offer a loaner car while my car was there for service today. Instead, I had to pay out of pocket for a rental car. With the amount of money that was offer a loaner car while my car was there for service today. Instead, I had to pay out of pocket for a rental car. With the amount of money that was spent on service, I feel that they should’ve covered that cost. Especially since in the past, I was automatically given a loaner from the dealership... More
by HJSUPERSANO
Employees Worked With
Service Department...
August 27, 2020
Great dealership and customer service. I am a repeat customer and continue to pleased, and well taken care of. It is apparent that Customer satisfaction is the highest priority. The staff is honest and customer and continue to pleased, and well taken care of. It is apparent that Customer satisfaction is the highest priority. The staff is honest and knowledgeable which is greatly appreciated. More
by Jamatruda
August 27, 2020
First time buying a Mitsubishi! Sales representative Juan Feliz is excellent! Service has been very good. A pleasure to do business with Secor Volvo Mitsubishi! Juan Feliz is excellent! Service has been very good. A pleasure to do business with Secor Volvo Mitsubishi! More
by Melinda
August 24, 2020
Thank you very much with great service also the loaner was very clean. The service department very convenient to drive-in. Eric was very pleasant to work with. was very clean. The service department very convenient to drive-in. Eric was very pleasant to work with. More
by BDBEAU
Employees Worked With
August 22, 2020
Steve Plona and team were spectacular. From test drive to sale, the experience was no hassle, no fuss and no games. I would transact with Secor again in a heartbeat. sale, the experience was no hassle, no fuss and no games. I would transact with Secor again in a heartbeat. More
by AZ
