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Secor Volvo Cars

New London, CT

4.8
1,258 Reviews
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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575 Broad Street

New London, CT

06320

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Showing 1,258 reviews

July 07, 2019

buying a car has never been so easy before I was able to walk in, tell Reggie what I was looking for and just like that we were looking at the car that was perfect for our family. Setting up t More

by POSITIVEOUTLOOK2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Gonci, Reggie Wallace
Jul 08, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Imports (Mitsubishi, etc.), and Reggie and Anthony in particular. They do a terrific job assessing customers' needs and matching them to the perfect vehicle. Our goal is to have every experience at Secor Imports be a 5 star event and it looks like we accomplished that with you! We appreciate your taking the time to list how beneficial and painless the entire process is because we love helping our customers. We look forward to working with you again and your other family members when ready! Respectfully, Julia Secor

July 02, 2019

XC60 50K service Easy to schedule, drop off and completely very timely while I waited. Scope of work was estimated prior to starting and everything done as stated - g More

by MYSTARCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Jul 05, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Volvo in New London. Our goal is to have every experience with Secor Volvo be a 5 star event (especially with our new showroom and Service/Parts area!) and it looks like we accomplished that with you. Thank you for mentioning Nick, our Service Adviser. I will be sure to pass along your positive comments to him and the others on the Secor Volvo Service team. We look forward to working with you again in the future. Respectfully, Julia Secor

June 28, 2019

Oil light came on despite not needing servicing. Secor and their service team get high points for efficiency, politeness....customer service and explanation of a problem. They explained why I would More

by MVTREAD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose, Alex Sadler
Jul 05, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Volvo in New London. I will be sure to pass along your positive comments to Nick, Alex, Eric and the entire Secor Volvo Service team. Thanks for taking the time to detail what about their attention to customer service most pleased you. We strive to make every experience at Secor Volvo Service be a 5 star event (especially with our new showroom and Service/Parts area!) and it looks like we accomplished that with you! We look forward to working with you again in the future. Respectfully, Julia Secor

June 26, 2019

Greatest customer support Great service, they do everything in their power to get you into something nice and comfortable. I am a very happy customer. It’s worth the recommenda More

by laboyh.91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Gonci, Juan Feliz
Jun 27, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Mitsubishi in New London. We are happy you got the vehicle you absolutely wanted and we appreciate your positive scores for Juan and Anthony. We want every experience with us to be a 5 star event and it looks like we accomplished that with you! We look forward to working with you again in the future. Respectfully, Julia Secor

June 26, 2019

40,000 service I took my S60 in for the 40K maintenance and it was discovered that the brake pads needed to be replaced and wipers. They were done at no charge. This More

by Don Rice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nik
Jun 27, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo service in New London. Our goal is to make every experience with Secor Volvo a 5 star event and it looks like we accomplished that with you! Thanks for taking the time to mention Nick's skills at answering questions and addressing issues for you. I will be sure to communicate these positive comments to him and the rest of the Service team. We look forward to working with you again in the future. Respectfully, Julia Secor

June 26, 2019

Brakes Called because my brakes were chattering. Took me right away. Fixed and got my car back within 2.5 hours. Washed and vacuumed the car to this place is More

by JANET.GIDIUS#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
Jun 27, 2019 -

Secor Volvo Cars responded

Thank you for this amazing review of Secor Volvo in New London. We are pleased your service was accomplished to your satisfaction and in a timely manner. Our goal is to make every experience with us a 5 star event and it looks like we accomplished that with you! I will communicate your positive comments to Eric, Alex and the rest of the Secor Volvo Service team. Please come back and visit us again in the future when your vehicle needs attention. Respectfully, Julia Secor

June 22, 2019

Great job as usual Outstanding work. The loaner car was stellar also. No problems with anything. The carncame back spotless and vacuumed. They take care of you at Secor More

by BENINAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Secor Volvo Cars responded

Thank you for this amazing review of Secor Volvo Service in New London. We attempt to have every experience with Secor Volvo be a 5 star event and it looks like we accomplished that with you! Thanks for taking the time to mention what you especially appreciated about your service and the fact that we take care of you here at Secor Volvo. We look forward to working with you again in the future. Respectfully, Julia Secor

June 15, 2019

Great customer service Never felt pressured at any time. Helped take cars of all issues I had and even one that I did not know of with no extra charge. Extremely easy and f More

by Stelfan74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Auto Group, our sales team in general and Steve Matters in particular. I will be sure to communicate your positive comments to Steve and the rest of our sales team. Thank you in particular for identifying the things you found helpful and made the service experience great for you. We look forward to working with you in the future. Respectfully, Julia Secor

June 14, 2019

Recall I have an XC60 that I THANKFULLY leased. It went in for a recall and a check to be sure all is working well!! It randomly slams on the breaks. I was More

by luvie1616
Recommend Dealer
No
Employees Worked With
Other Employees : Nick Rose
Jun 17, 2019 -

Secor Volvo Cars responded

We are sorry that you are so unhappy with your Volvo.We did update software and provided an extended test drive to assure your vehicles safety.Please contact me if you have any additional concerns.Thank you,Eric Weiss,Parts and Service Director,860-442-3232x103

June 13, 2019

Quick and adequate Excellent and quick service in every way - the staff at Secor Volvo explains the process and allows you to make decisions on repairs needed now and in More

by ULF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Secor, Nick Rose
Jun 19, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service, Nick and Charlie! We strive to make every experience at Secor Volvo a 5 star event and it looks like we accomplished that with you! Thank you for mentioning the elements that made the experience valuable and informative to help you make important decisions about your vehicle. We look forward to working with you in the future. Respectfully, Julia Secor

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