Secor Volvo Cars

Things worked out better the second time around. The trunk was fixed and stayed closed after being used. Wait was not as bad as I exected trunk was fixed and stayed closed after being used. Wait was not as bad as I exected More

Great Service Julie was very pleasant to work with, and though they could not replicate the problem with my vehicle, I have dealt with enough dealerships to know wh Julie was very pleasant to work with, and though they could not replicate the problem with my vehicle, I have dealt with enough dealerships to know when I have come across a good one. I definitely plan on going back. More

Service/repair While traveling to see a client in Groton, CT on 1/29/20, I experienced a major automotive failure in my 2011 XC90. The belt tensioner and idler rolle While traveling to see a client in Groton, CT on 1/29/20, I experienced a major automotive failure in my 2011 XC90. The belt tensioner and idler roller went while on I-395 causing the loss of 80% of my steering ability and continuous overheating of the motor. I was I was able to nurse the vehicle to Secor Volvo and they were able to take me in, diagnose the issue, set me up with a rental vehicle in order to fulfill my business obligations, and repair the vehicle in 24 hours. This was "cold call" so to speak as I did not call prior to coming in. As luck or timing would have it, the service staff at Secor basically went into battlefield triage mode and took care of me right on the spot. I would rate them very highly. More

Good experience. It was pretty much like every other car dealership. They want to get the most for their car and give you the least amount for your trade in. I reall It was pretty much like every other car dealership. They want to get the most for their car and give you the least amount for your trade in. I really don’t like to hassle so I agreed to the trade in deal even though other parties offered me more for my car. Diane Gebhard and Steve Plona were particularly helpful and congenial. More

We were in the midst of a 3-1/2 hour drive to CT when I heard a whining noise like the wheel bearing was going, so I called Secor, our service center while we lived in CT. Luckily we made it to Secor befor heard a whining noise like the wheel bearing was going, so I called Secor, our service center while we lived in CT. Luckily we made it to Secor before it failed. They fixed it first thing in the morning and we were on our way. Thank you Secor. You saved our trip! More

Negotiating and purchasing a car can be a stressful experience however the team at Secor did a really good job to understand our needs. Our 1st contact was with Rob in Internet sales who answered all q experience however the team at Secor did a really good job to understand our needs. Our 1st contact was with Rob in Internet sales who answered all questions and facilitated negotiations; Diane in sales and Steven in finance had everything ready for us when we arrived. Some minor concerns were quickly addressed. I deducted 1 Star as the CPO inspection report indicated paint was inspected by the service tech yet Diane noticed several chips on the bumper. These really should have been taken care of by service. Unfortunately the parts department didn’t have touch up paint in stock; we were told it would be mailed. More

A Wonderul Experience Secor Volvo genuinely seeks excellence in all that it does--and it unfailingly succeeds in that quest. May that same high quality of service be Sec Secor Volvo genuinely seeks excellence in all that it does--and it unfailingly succeeds in that quest. May that same high quality of service be Secor's hallmark for years and years to come. More

My purchase experience was terrific. I dealt mostly with My purchase experience was terrific. I dealt mostly with John Hamilton by emails, picked out the vehicle of my choice, he worked out my payment plan My purchase experience was terrific. I dealt mostly with John Hamilton by emails, picked out the vehicle of my choice, he worked out my payment plan, absolutely received everything I asked for seamlessly. Paperwork was ready when I walked in, all I had to do was sign some paperwork which the finance person Steve Matters guided through with ease. Then met with Stephen Plona for a quick and thorough tutorial and on my way I went. I would definitely use Secor Volvo again, even if I had to drive over an hour to get there. Bottom line, I found the car I wanted, and the service everyone Hope's for when purchasing a vehicle. Thank you! Penny Mitchell-Rogers Westfield Ma More

Problem solved Went for service and your service tech found that the air box for my engine filter was busted. this was presented to me with option for getting the pr Went for service and your service tech found that the air box for my engine filter was busted. this was presented to me with option for getting the problem resolved. they fixed the problem and helped with going back to the previous service center for reimbursment More

I telephoned the day before due to a "Check Engine" light The response was immediate - an appointment scheduled for the next morning, with a thorough review of car and maintenance that day. While there, I s The response was immediate - an appointment scheduled for the next morning, with a thorough review of car and maintenance that day. While there, I spoke with Diane in the sales department about a possible future purchase - will hold off on this for now. She was excellent, as always (purchased this car from Diana/Secor) - service department was excellent also. More