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Secor Volvo Cars

New London, CT

4.8
1,480 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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575 Broad Street

New London, CT

06320

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Showing 1,480 reviews

January 07, 2020

thrilled This being our 7th Volvo, Kim and I have never dealt with a more professional dealership. From the very start dealing with Rob Dupont to going throug More

by westburymusic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci, Rob Dupont, Frank Foley
January 05, 2020

Outstanding Buying Experience Owning a small business, it is difficult to take the time to go car shopping. We were looking for a vehicle for my wife, and I was doing the advance More

by Stephen and Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci, Rob Dupont
December 29, 2019

Truly Outstanding Purchase Experience Every step of the purchase process was informed and supported. The financing paperwork was made quick and painless. And Steve Plona gave an outstandin More

by DWNELLIGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci, Frank Foley
December 24, 2019

Courteous I went to secure Mitsubishi to get a oil change and safety check .The dealership provided me with a ride to and from the mall so I could get my shoppi More

by mel57900
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2019

Everything went smoothly I waited in the new waiting area, had a cup of coffee and within an hour, my service was complete. I Thank you very much. More

by JOANWORKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith
December 16, 2019

No pressure sales and patient advice with new technology Diane was a gem to work with. I was very reluctant to give up my 14 year old xc70 wagon, but realized I did need to upgrade to some of the newer tech More

by M.PERNAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci, Rob Dupont, Frank Foley
December 16, 2019

Great customer Service Service Manager, Eric went out of his way to ensure I received the highest quality customer service. I appreciated the personal approach to take care More

by RREABACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2019

Horrible I checked in the night before My appointment to say I was coming in due to a snowstorm and no one indicated a problem. So I drove 1 1/2 hours in the s More

by DOVEYDY
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I do not know who I spoke with.
Dec 16, 2019 -

Secor Volvo Cars responded

Again I was sorry to learn of the parts situation with your car.I did give you a call that day to offer assistance to complete the repair. We had every intention to repair your car the day you were here.Please feel free to call me so I can help.Thank you,Eric Weiss,Parts and Service Director,Secor Volvo,860-442-3232 x103

December 10, 2019

50,000 mile service on 2016 V60 Staff were friendly, courteous and professional. Work was performed on schedule. Information requested was provided promptly and clearly. The waiti More

by newlondon fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
December 09, 2019

Service department Excellent service .Was able time fit me in at the last minute .Took care of my every need. Provided me with a ride to the mall to get my Christmas sh More

by mel57900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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