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Secor Volvo Cars - Service Center

New London, CT

4.8
996 Reviews

996 Reviews of Secor Volvo Cars - Service Center

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May 01, 2025

Service was timely and neatly done. They even washed my car. They are professional and courteous. Thanks Secor Volvo! More

by Nate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2025

Stop contacting me from multiple accounts at Secor. I moved and sold that car a year ago. Haven’t been in there in since. Clowns More

by WHISKYTANGOZULU
Recommend Dealer
No
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Secor Volvo Cars responded

Please email us your name and contact information so we can remove you from our system. Please accept our apologies for any mix-ups. ~The Secor Team

April 25, 2025

Terrible, tell you your car is ready and it’s not fixed, 2 days of work I had to leave early and find rides to the shop when the problem was still not fixed. This service center is the worst I’ve ever dealt More

by dimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie Mei
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Secor Volvo Cars responded

We are very sorry to learn of your experience; we strive to fix it right the first time. Please feel free to contact me with more information so we may help resolve any outstanding concerns. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

April 23, 2025

They were very professional very accommodating, cause I was travelling back to Canada. They were able to take my vehicle in earlier that day I would have to fix the problems. More

by LIAM7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2025

Good service very professional quick easy no hassles no pressuring a great experience. We definitely recommend. More

by robertgilmore64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2025

I appreciate the level of service provided by Keith and his colleagues at the front service desks. This is our first Volvo vehicle and a client if mine recommended Secor. The professionalism and expertise More

by IC.fxix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

I have only owned cars from Secore Volvo, All my experiences have been exceptional . I have recommended This Dealership to Friends and Family. First Class service every Time More

by RGONZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2025

I just had car serviced and detailed. Anastacia was very informative, courteous, and efficient. Thank you to her, the technician(s) who worked on my car, the driver from Shuttle Service, More

by mzampini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia
April 12, 2025

Very good customer service, prompt professional keep you up-to-date on what’s happening very pleased with my experience More

by robertgilmore64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

Great communication, competent service, Friendly and polite service personal. Quick turnaround time., professional. Thank you More

by SWELSHOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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