Secor Volvo Cars - Service Center

I brought my car in for a warranty covered ApplePlay software update. The letter from Volvo (re: the update) indicated that this update would take ~ 20 - 30 minutes. My appointment took 2 hours. When software update. The letter from Volvo (re: the update) indicated that this update would take ~ 20 - 30 minutes. My appointment took 2 hours. When I first dropped off my car, I told the service rep that I would wait for my car and asked for an estimate for how long the service would take. The representative said he couldn't tell me. I waited 1 hour and then asked again, and received the same answer. I certainly understand that a car service center will be busy, but given Secor's focus on customer service I would expect a different level of attentiveness. Additionally, it was disappointing that no one tried to provide me with some guidance for how long the service would take when I asked twice. More

Great customer service. On-time, easy to make an appointment and easy to pick up. Very nice people and did a great job. Appreciate getting a clean car back too! On-time, easy to make an appointment and easy to pick up. Very nice people and did a great job. Appreciate getting a clean car back too! More

Courteous, efficient, easy to schedule appointments. the place is also clean and comfortable. Very efficient customer service the place is also clean and comfortable. Very efficient customer service More

Had a wonderful experience. The service was quick and the team were wonderful! Easy drop off and pick up when ready. Thank you team Secor! The service was quick and the team were wonderful! Easy drop off and pick up when ready. Thank you team Secor! More

Best experience ever! Felt like I was at the spa start to finish. No stress at all. Felt like I was at the spa start to finish. No stress at all. More

This was my first Volvo and I’ve been taking it in for service since I purchased it. I have never had a problem and everyone always acts in a very professional manner This time I brought my car in for 5 service since I purchased it. I have never had a problem and everyone always acts in a very professional manner This time I brought my car in for 50,000 mile service and detailing. The detailing was amazing! Highly recommend this dealership More

The service department was excellent fixing our Saab. Very professional, curious and apprised us of every cost before performing the work.We will definitely return when work is needed on our Saab. Very professional, curious and apprised us of every cost before performing the work.We will definitely return when work is needed on our Saab. More

Mike was courteous and professional. The body work on the hood of my car looks great. Nice work! I am very pleased! The names of the people I worked with are missing in the collision dep The body work on the hood of my car looks great. Nice work! I am very pleased! The names of the people I worked with are missing in the collision dept list below. I would have rated Mike highly and the tech who buffed out the hood of the car. More