Back

Secor Volvo Cars - Service Center

New London, CT

4.8
996 Reviews

996 Reviews of Secor Volvo Cars - Service Center

Sort by
December 05, 2022

They are very accommodating and take the time to listen to our concerns and answer any questions. More

by swedecars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Secor Volvo Cars responded

Thank you for telling us about your experience! We hope that you visit the Secor Volvo Cars team again soon!

November 22, 2022

Very prompt and thorough service. Well done and all handled professionally. Highly recommend this dealer. More

by Moklodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2022 -

Secor Volvo Cars responded

Thank you for the kind comments! It was a pleasure having you visit us here at Secor Volvo Cars and we hope we have the opportunity to serve you again in the future!

November 17, 2022

Service department found an issue regarding a clogged drain hose which unbeknownst to us began to leak into the cabin of our vehicle. Thankfully they were able to treat and fix this problem before it bec More

by JILLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Secor Volvo Cars responded

We're so happy our team was able to catch this issue for you! Thanks for trusting Secor Volvo Cars with your service needs. We appreciate your support and look forward to your next visit!

November 16, 2022

Very pleased. Very accommodating. They took care of an unscheduled significant maintenance problem that prevented us from using the car late on a Friday afternoon. More

by Rick.a.Goldstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Secor Volvo Cars responded

We are happy we could take care of this issue for you, Rick! Thank you for being a Secor Volvo Cars customer!

November 13, 2022

The service director, Eric Weiss, has been superb in helping us deal with several CPO issues. Secor Volvo Cars should be proud to have him in this position as he is knowledgeable and very helpful. Wit More

by dgfitton6
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2022 -

dgfitton6 responded

Again, Eric is a star performer

Nov 15, 2022 -

Secor Volvo Cars responded

Thank you for sharing this feedback with us! We're certainly lucky to have Eric on our team and we'll be sure to let him know how much you appreciate his dedicated service. Please don't hesitate to reach out if we can be of assistance again in the future! - The Secor Volvo Cars Team

November 12, 2022

I’ve been coming to Secor for 30 years. The entire dealership is second to none! Sales, parts and service is all excellent! More

by michelle.bravi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Plona
Nov 15, 2022 -

Secor Volvo Cars responded

We couldn't be happier to have you in the Secor Volvo Cars family, Michelle! Thank you for taking the time to leave us your kind five-star review! We'll see you next time!

November 07, 2022

Courteous, on time & a beautiful clean car at pickup, what more can you ask for!! More

by GAYGALLAGHERHERGLP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2022

Excellent communication and would recommend this service center to others. Easy drop off and pickup. More

by JSPROUL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2022

Easy check in. Easy check out. No question or issues with service plan purchases at another dealer. More

by phillipgwalters
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2022

Prompt and courteous service. Waiting area was clean and had a nice selection of snacks with coffee. Car wash was an added touch. More

by STONEBEAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
30
...