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Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews

999 Reviews of Secor Volvo Cars - Service Center

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March 08, 2025

Keith is wonderful. He is very attentive and explains everything. He has amazing customer service skills. More

by irenesullivanherrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2025

Service for maintenance was easy to schedule, done as discussed, estimated charge was accurate for work done and completed before the end of the work day for pickup. When I arrived to pick up the car More

by Nlern81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2025

Great mechanic, Jack did a thorough job. Service dept does great work very friendly, pick up was a brezze More

by PETERSALEGNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Salegna
March 03, 2025

Body shop went above and beyond to replace my front bumper. Service was quick and timely and installation was flawless. More

by rschristian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joycelyn Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cholewa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosa Rodriguez
February 28, 2025

Booking timing and a loaner car all great. Easy in and out to get car in for service fast. More

by GSL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Julie explained my car's needs thoroughly, arranged a loaner, and kept in contact during the day. It was a pleasant experience. I would certainly consider buying another Volvo from Secor. More

by CLARKPHIPPEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Smooth service appointment from start to finish. Loaner vehicle was absolutely perfect. Communication was great More

by ATTYSJG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Keith was helpful communicating a plan. He arranged a loaner so we could bring our car in without missing work. Work was completed quickly. I still wish there were Saturday hours for simple More

by authmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2025

Had my Volvo XC60 towed to Secor. I was told they probably couldn’t get to it for two to three days. Turns out they got to it that day and I had the car back late that afternoon. I More

by PSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach, in Service.
February 14, 2025

Excellent customer service . My isssue was resolved on the first visit with no hassle. Highly recommend More

by kimburrows00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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